My client, a leading global logistics provider, is looking to recruit a Customer Service Executive to join its small, friendly team based in Lichfield. You will be working for a company that has an excellent reputation within the logistics sector, believes in providing outstanding customer service, and values its staff. ROLE : Customer Service Executive - Freight Forwarding LOCATION : Lichfield and home working HOURS OF WORK: Monday to Friday 8.30 am - 5 pm BENEFITS : Competitive salary Free on-site parking Flexible working from home option 25 days annual leave, rising to 26 days, plus 8 days for public and bank holidays Holiday purchase scheme where you can buy/sell up to one week's leave Private healthcare after 1 year's service EXPERIENCE : Previous experience within a customer service role A people person and strong team player Polite, professional manner Excellent communication skills Administration skills ADDITIONAL SKILLS THAT WOULD BE ADVANTAGEOUS BUT TRAINING CAN BE PROVIDED Preferably previous experience within the freight forwarding sector Ideally have knowledge of Customs documentations ROLE: Provide quotations for both Partners and Customers using tariff or Product Support where necessary. Liaising with our European Partners and Customers to find resolutions to any arising challenges within agreed SLA’s. Building and arranging consignments for both Partners and Customers. Understating SOPS and Rate Cards ensuring all additional revenue is captured and service levels are adhered to. Maintain effective communication internally and externally. Providing performance KPIS as per customer requirements Ensure an understanding of customs requirements for both Import and Export shipments, seeking support from our internal departments should it be needed to ensure compliance. Check all shipment documentation, including hazardous paperwork, escalate any discrepancies with our onsite DGSA. Follow the defined company process for claim handling for all potential claims to either resolution or escalation.Develop existing business through maintaining and improving high levels of service excellence and quality. ·