ITSM Architect
Domain: CA Service Desk
Industry: Defence/National Security
Location: 5 days onsite in Basingstoke
The Opportunity: National security doesn’t run on autopilot - behind the scenes, elite IT engineering teams keep mission-critical systems operational while driving innovation, solving complex challenges, and ensuring resilience against ever-evolving threats. If you’re a CA ITSM expert who thrives in high-stakes environments, this is your chance to shape the future of defence infrastructure.
The Role: Own the design, deployment, and optimisation of CA Service Desk (CASD) and Configuration Management Database (CMDB) solutions for the Ministry of Defence. This is a hands-on technical role where you’ll install, configure, and fine-tune CASD - ensuring seamless service management in a mission-critical, secure environment. You’ll automate workflows, integrate APIs, and develop data feeds that provide decision-makers with an enterprise-wide view of IT assets. Working within a multi-skilled agile team, you’ll take full ownership of work packages, from design through to production, ensuring smooth transitions and providing ongoing support.
Essential Requirements:
1. Security Clearance: Must hold or be eligible for DV Clearance (sponsorship available).
2. ITSM Expertise: Deep knowledge of incident, change, and problem management in enterprise environments.
3. CASD Mastery: Strong experience installing, configuring, and administering the CA Service Desk.
4. Technical Integration: Hands-on experience with SQL queries, Windows OS, Group Policies, and scripting.
5. Service Management Tools: Bonus points for familiarity with BMC Remedy, ServiceNow, or similar platforms.
6. API & Automation Skills: Ability to script and integrate web-based APIs to enhance system functionality.
7. On-Premises Focus: This isn’t a cloud-based role—you’ll configure and optimise on-prem ITSM solutions.
Benefits Package:
1. Base Salary: £80,000 per annum
2. DV Bonus: 10% (paid monthly)
3. Annual Bonus: 10%
4. Pension: 10% matching contributions
5. Health & Wellbeing: Private medical cover
6. Annual Leave: 25 days plus public holidays
7. Life Assurance: 2x salary
8. L&D: Elite training programs with opportunities for certification sponsorship
For more information or to apply, please reach out to:
Contact: 02077806706
Email: george.batesanson@mccade.com
LinkedIn: George Bates | LinkedIn ITSM Architect
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