Team: Field Engineering & Support
Salary banding: £35,950
Experience: Experience - Fully Qualified Smart Energy Engineer
Working pattern: Full-Time
Reporting to: Smart Team Manager
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Customer Centric, Specialist, Rewarding
Top 3 qualities for this role: Communication, Safety Originated / Technical &, Resilience
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Teamworking for the planet
Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:
We’re offering an exciting opportunity to join Ovo as a qualified Smart Energy Engineer. As a Smart Energy Engineer, you’ll be working at customers homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.
At OVO, we want to work towards zero carbon living by giving people a tangible understanding of their carbon footprint and clear ways to reduce it, using technology to drive progress. Metering is right at the center of providing customers with the inspiration, information, products and tools they need to take their homes and cars on the journey to zero carbon.
This role in a nutshell:
You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers offering amazing Customer Service, Carrying out Smart installs and offering fantastic energy efficiency.
You will report directly into the Metering Team Manager. As a team you will hold responsibility for safely carrying out smart metering installations and maintenance, fantastic customer service & offering fantastic energy efficiency to our customers.
You’ll be working 42.5 Hours per week based in one of the areas above, some travel may be required for training, Team connections and to support our customer demand. The role also involves driving one of our fabulous EV vans for work purposes only.
You must be able to communicate clearly and concisely, demonstrating sound decision making skills. You will act as a problem solver and resolver, someone who takes responsibility for their work and constantly drives positive outcomes.
Your key outcomes will be:
Being a passionate advocate of OVO’s Plan Zero and energy efficiency, you’ll deliver the highest possible level of customer satisfaction by becoming a brand ambassador, understanding how you can make a difference.
Engaging with our customers on the benefits of smart meters including how to monitor and reduce their energy consumption.
With support and coaching from mentors and your Manager you will continue to develop.
You’ll be responsible for the whole customer experience, starting with ensuring you have the right materials stocked in your van, a proactive approach to pre-visit communication, whilst utilising strong technical skills to deliver exceptional service, getting it right the first time.
Adapt working methods to Installing Smart metering systems in a range of Customer environments. Identify where situations or conditions are to unsafe standards and take appropriate actions.
Always look for opportunities to work collaboratively with your peers and colleagues whilst having a flexible and responsive approach to ensure we always deliver on our customers’ needs.
Be a self-starter and take ownership to work on your own initiative by regularly refreshing knowledge and your skills to ensure you’re up to speed on all technical, customer and procedural updates, adopting and applying new skills and working practices to enhance safety, member satisfaction and efficiency.
Carry out risk assessments to ensure safety of yourself, customer and their property. Use tools, equipment and PPE in a safe and appropriate manner.
Preferable experience on RTS/MRMM/THTC
Systems: Safety Culture, Bybox, Zeno, Smartphone / handheld device
You’ll be a successful Smart Energy Engineer here at OVO if you…
Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma
Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer
Hold a current full manual driving license (with up to 6 points), which you can use in the UK
Have a strong desire to learn and develop, using creative thinking and be able to adapt to new ways of working.
Demonstrate key behaviours that align with our OVO values, including understanding the power of getting things done better, together… being creative and enjoy solving problems, as well as thrive when moving quickly and working at pace.
Value different perspectives, skills and experiences. We create an inclusive working culture where people from all backgrounds can belong and succeed. That's why we welcome applications from all parts of the community.
Are comfortable talking to & helping our customers in their home
Are great at multitasking and handling your time to get things done
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .