A new Frteight Forwarding Operations / Customer Service opportunity has arisen to work for a growing Freight Forwarder based in an office North of Bradford, who operate all Freight Forwarding services, but particularly striong on Sea Freight Exports
Role Description:
This role is the foundation of what our Freight client do: to provide excellent levels of service to clients and external sales people. This will be achieved through the role holders skilled and professional telephone manner, more general communication skills and an in-depth knowledge of the customer service and documentation required for bookings that have differing requirements.
Accountabilities:
- Maintain consistent levels of accuracy in data records on all systems used in the role
- Maintain productivity at or above agreed levels
- To work as a team to demonstrate excellence in all aspects of the team's overarching purpose: to provide excellent levels of service to around 50% of our client base.
- To demonstrate our Freight clients core values at all times
Key Responsibilities:
- Deal with customer queries via telephone/email
- Monitor and maintain shared inbox
- Undertake customer bookings and input data into MultiFreight/CargoWise
- Liaise with Customers, sub-contractors, suppliers and agents
- Check and send customer documentation
- Produce bills of lading
- Provide bill of lading instructions
- Ca...