Job summary We are looking for two forward thinking individuals that hold a passion for bladder and bowel conditions that are highly motivated in treatment and management to join our enthusiastic North West Norfolk Team. This position will mainly be working in the North and East side of Norfolk. Job purpose To assist in the delivery of high standards of continence care to patients within their own homes, care homes, the travelling community and in clinics, by following prescribed packages of care. To provide a high standard of care to the patient whilst promoting continence, managing incontinence, and promoting their independence and respecting their privacy and that of their families. Engage with mobile working Engage with SystmOne Optimisation, Engage with referral to discharge standard processes Main duties of the job To provide high standard of care to the patient whilst promoting continence and managing incontinence, promoting their independence and respecting their privacy and that of their families. To work within the continence service carrying out assigned tasks involving direct/indirect care in support of a qualified nurse. To work alongside the integrated team to prevent unnecessary admission to hospital To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users. About us Find out more about working for our organisation here: https://heyzine.com/flip-book/2565ae62eb.html Date posted 31 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata per annum Contract Permanent Working pattern Full-time Reference number 839-6976291-AB Job locations Thorpe Health Centre 11 Williams Loke Norwich NR7 0AJ Job description Job responsibilities 1. Apply competency based treatment/care to patients with specific continence needs under the supervision of a qualified practitioner, following assessment and prescribed treatment/care plan. 2. Plan and prioritise own visits to delegated patients, as highlighted on the designated rota template. 3. Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis 4. Make basic judgements on patients response to prescribed treatment/care plans, and report findings to a qualified practitioner. 5. Liaise with other health care professionals as required. 6. Overcome barriers to understanding, e.g. patients with hearing or cognitive impairment. 7. Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy. 8. Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals. 9. Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately. 10. Contribute to the requisitioning of supplies and equipment through electronic ordering systems including stock checks for clinics, stores stock checks and checking expiry dates etc. 11. Work predominantly independently on specified tasks, with regular clinical support and supervision by a qualified practitioner. 12. Work with qualified practitioners with group work/clinics as required. 13. Demonstrate an awareness and understanding of consent, and gain consent, and gain consent as appropriate following organisational policies. 14. Share responsibility for maintaining store cupboards, pool cars, cleaning specialist equipment and general housekeeping tasks. 15. Engage with operational hub, sharing responsibility of indirect patient contact tasks, such as, answering phones, arranging appointments, processing referrals and inputting activity data. 16. Undertake health promotion/education as required, e.g. smoking cessation, falls etc. 17. Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies. 18. Demonstrate basic IT and standard keyboard skills. Job description Job responsibilities 1. Apply competency based treatment/care to patients with specific continence needs under the supervision of a qualified practitioner, following assessment and prescribed treatment/care plan. 2. Plan and prioritise own visits to delegated patients, as highlighted on the designated rota template. 3. Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis 4. Make basic judgements on patients response to prescribed treatment/care plans, and report findings to a qualified practitioner. 5. Liaise with other health care professionals as required. 6. Overcome barriers to understanding, e.g. patients with hearing or cognitive impairment. 7. Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy. 8. Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals. 9. Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately. 10. Contribute to the requisitioning of supplies and equipment through electronic ordering systems including stock checks for clinics, stores stock checks and checking expiry dates etc. 11. Work predominantly independently on specified tasks, with regular clinical support and supervision by a qualified practitioner. 12. Work with qualified practitioners with group work/clinics as required. 13. Demonstrate an awareness and understanding of consent, and gain consent, and gain consent as appropriate following organisational policies. 14. Share responsibility for maintaining store cupboards, pool cars, cleaning specialist equipment and general housekeeping tasks. 15. Engage with operational hub, sharing responsibility of indirect patient contact tasks, such as, answering phones, arranging appointments, processing referrals and inputting activity data. 16. Undertake health promotion/education as required, e.g. smoking cessation, falls etc. 17. Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies. 18. Demonstrate basic IT and standard keyboard skills. Person Specification Qualifications Essential NVQ 2 in health and social care, or equivalent knowledge and experience 2 GCSE's Grade C or above in Maths and English or equivalent experience Experience of working with the general public Desirable NVQ 3 in health and social care Experience of working within a care setting Experience Essential Good observational and reporting skills Good interpersonal skills Concentrate when undertaking patient care & inputting data/patient records Work flexibly to accommodate patient/service needs Demonstrate good IT and standard keyboard skills Skills, Abilities and Knowledge Essential Able to provide high standards of care and demonstrate base line knowledge in Continence Care. Good communication skills. Good interpersonal skill A team player Highly motivated Able to provide high standards of care. Tact & diplomacy. Empathy & sensitivity Ability to use own initiative Good observational & reporting skills. Ability to manage stressful situations Able to work Independently. Communication Essential Tact & diplomacy Empathy & sensitivity Ability to use own initiative Personal and People Development Essential Ability to manage stressful situations A team player Personal Attributes / Behaviours Essential Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults Other Essential Professional appearance Be able to: Kneel, bend & stoop, and work in cramped environments. Manoeuvre limbs of around 5-6kg Manoeuvre patients using handling aids Be reliable Must have a full UK driving license and have access to a vehicle Able to communicate effectively in written and verbal English Language Desirable Manoeuvre patients using handling aids. Person Specification Qualifications Essential NVQ 2 in health and social care, or equivalent knowledge and experience 2 GCSE's Grade C or above in Maths and English or equivalent experience Experience of working with the general public Desirable NVQ 3 in health and social care Experience of working within a care setting Experience Essential Good observational and reporting skills Good interpersonal skills Concentrate when undertaking patient care & inputting data/patient records Work flexibly to accommodate patient/service needs Demonstrate good IT and standard keyboard skills Skills, Abilities and Knowledge Essential Able to provide high standards of care and demonstrate base line knowledge in Continence Care. Good communication skills. Good interpersonal skill A team player Highly motivated Able to provide high standards of care. Tact & diplomacy. Empathy & sensitivity Ability to use own initiative Good observational & reporting skills. Ability to manage stressful situations Able to work Independently. Communication Essential Tact & diplomacy Empathy & sensitivity Ability to use own initiative Personal and People Development Essential Ability to manage stressful situations A team player Personal Attributes / Behaviours Essential Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults Other Essential Professional appearance Be able to: Kneel, bend & stoop, and work in cramped environments. Manoeuvre limbs of around 5-6kg Manoeuvre patients using handling aids Be reliable Must have a full UK driving license and have access to a vehicle Able to communicate effectively in written and verbal English Language Desirable Manoeuvre patients using handling aids. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Norfolk Community Health and Care NHS Trust Address Thorpe Health Centre 11 Williams Loke Norwich NR7 0AJ Employer's website https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)