Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best.
The Role
As a Store Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. Your mission is to ensure we put the customer first – always.
Responsibilities
Developing the best:
* Guide and coach the team to inspire a “customer first always” approach.
* Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
* Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
* React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
Driving results:
* Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
* Work closely with the store team to ensure a smooth process is set up for the flow of stock.
Operational:
* Keep up to date with and adhere to company policies and procedures.
* Control and manage all administrative and back of house operations including cash handling.
Commercial:
* Work towards Sale Plans and KPI Targets by setting clear objectives and goals.
* Build an excellent and focused team who are confident in achieving customer focused results.
Skills & Qualities
Key skills:
* Ideally have worked within a supervisory or management role in a customer facing environment
* Retail exposure beneficial
* The ability to thrive in a sales targeted environment
Personal qualities:
* Outstanding written and verbal communication skills
* Proven leadership ability
* Excellent Interpersonal skills
What We Offer
* Competitive salary
* An opportunity to work with global sporting partners
* A chance to build a career with a fast paced, high growth brand
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