General Duties Maintain effective working relationships with other staff members, both within I&PC, other departments, and with external agencies. This will include working with embassies and private insurers. To co-ordinate the investigation of complaints in relating to the finance team, ensuring the necessary changes are made to system working practices to prevent reoccurrence To act as part of the team of administrative and clerical staff within the division, providing cover to other members of the team when necessary and as directed by the Head of Finance Operations. To respect the confidentiality of patient data and not to disclose data to any unauthorised persons. To undertake other appropriate duties as directed by the Head of Finance Operations. To cover the Financial Services Manger role for periods of absence. To attend unit meeting as managers delegate when required. To assist other members of the team where necessary. To be a mentor and take responsibility for any Apprentice or Trainee staff. To undertake any other reasonable tasks required of the post holder by the Financial Services Manager To deal with telephone enquiries in a professional, efficient, and polite manner, taking messages where required. To liaise and investigate with all relevant departments to ensure that the Billing team is notified of all chargeable services, so all revenue is attained, reducing revenue leakage. To input all relevant patient information received onto the Compucare notepad system to facilitate continuity for the Division and patient.