Assistant Team Leader
The Company:
My client has been assisting non-fault parties of road traffic accidents for 30 years - providing a full claims management service and replacement hire vehicles to their clients. They run a fleet of almost 1,000 vehicles, distributed through its 7 delivery and collection hubs across the country.
The company really echoes the ethos of having fun whilst getting the job done and rewards employees with regular social events, recognition of achievements and progression opportunities across all roles.
The Role:
As an Assistant Team Leader within the First Response Team, your role will be to support the Team Leader with the daily management of the FR Claims Team. The Assistant Team Leader will be involved in managing and developing the department to meet Customer Service and Claims SLA's that achieve the business plan objectives. The role is crucial in motivating the team to achieve targets, whilst ensuring compliance within the company, industry, and regulatory standards. You will be a driving force within the operational performance of the team and will work closely with other teams and management to identify and facilitate continuous improvement with data, customer experience and end-to-end processes.
This is a hybrid role with the opportunity to work 3 days in their head office in Uxbridge, with 2 days a week working remotely. The role is Monday-Friday with core working hours of 8am-4:30pm or 9:30-6pm.
Responsibilities:...