Job summary Do you aspire to lead in a dynamic healthcare environment? Cowley Road Medical Practice in East Oxford seeks an experienced and enthusiastic Practice Manager for its community-focused GP practice. The role involves ensuring smooth operations, service improvements, and meeting key clinical and administrative targets. Responsibilities include managing financial and business aspects to maintain efficiency. This position offers a chance to impact a busy, community-oriented practice. If you are ready to bring your expertise and passion for primary care to our team, we would love to hear from you Main duties of the job The post holder oversees practice and staff, applying business acumen to support operations. Responsibilities include staff management, training, ensuring quality patient services, systems, planning, and compliance with CQC guidelines. Collaborating with the PML and GP Federation, the post holder manages reporting, finances, and HR functions. The applicant is expected to stay informed of NHS developments to guide the practice's strategy and business plan in line with the PML model. Managing this practice, which serves a diverse patient population, requires strong leadership under pressure. The primary role involves effective general management and leadership, requiring a thorough understanding of the practitioners strategic direction and the ability to lead, motivate, and develop staff. About us Cowley Road Medical Practice is a vibrant, forward-thinking GP practice that places the care of both our patients and staff at the core of everything we do. Our close-knit team fosters a warm, friendly, and compassionate environment, creating a space where everyone feels valued. Serving a diverse community of over 12,000 patients, our dedicated GPs, nurses, pharmacist, healthcare assistants (HCAs) and administrative staff work together to provide outstanding care. Every day, our team goes above and beyond to support and improve the health and well-being of the community were proud to serve. Date posted 29 October 2024 Pay scheme Other Salary £45,000 to £50,000 a year FTE depending on experience Contract Permanent Working pattern Full-time Reference number A3856-24-0004 Job locations East Oxford Health Centre Manzil Way Oxford Oxfordshire OX4 1XD Job description Job responsibilities Management and Planning Contribution : Contribute to the practice development by staying informed on current primary care affairs and identifying potential threats and opportunities. Impact: This ensures proactive decision-making and allows the practice to swiftly respond to primary cares changes, mitigating risks and capitalising on opportunities. Contribution: Shape the practices direction by setting objectives and generating ideas for growth. Impact: This contributes to long-term sustainability and growth, helping the practice evolve in line with market needs and patient expectations. Contribution: Drive team performance by monitoring and evaluating outcomes against objectives. Impact: Continuous performance evaluation ensures alignment with goals, fostering a high-performing team and smooth operational flow. Contribution: Enhance communication and collaboration within the practice and with external agencies. Outcome: Strong internal and external communication leads to improved service delivery, partnerships, and overall team cohesion. Contribution: Contribute to service quality improvements by collaborating with senior management. Outcome: Enhancing service quality elevates patient care standards and improves overall patient satisfaction. Contribution: Escalate critical issues to senior leadership when necessary. Outcome: Timely issue escalation ensures quick resolution of problems and maintains operational integrity. Patient Care Contribution: Align service development with local and national guidelines, ensuring compliance. Impact: This ensures that patient care meets all regulatory requirements, enhancing patient trust and satisfaction. Contribution: Collaborate with CQC registered managers to meet CQC standards. Outcome: Meeting these requirements ensures regulatory compliance and builds the reputation of the practice for high-quality care. Contribution: Oversee patient registration, ensuring efficient processes. Impact: Effective patient registration and management improve service access and patient retention, contributing to practice growth. Contribution : Manage rotas and staff schedules, ensuring seamless service coverage. Impact: Efficient scheduling minimises disruptions and ensures consistent patient care delivery. Contribution: Proactively manage patient complaints and risks. Outcome: Swift complaint resolution and risk mitigation lead to improved patient relationships and reduced legal exposure. Contribution: Maintain positive landlord relationships to ensure service levels are upheld. Impact: A strong relationship with the landlord ensures a well-maintained environment, supporting a positive patient experience. Financial Management Contribution: Manage practice accounts and collaborate with the PML finance team for efficient financial operations. Outcome: Effective monetary management ensures profitability, sustainable growth, and cost control, enabling reinvestment in patient services. Contribution: Maximise practice income through efficient processes and resource allocation. Impact: Increased income enables practice reinvestment in staff, facilities, and services, leading to higher patient satisfaction and care quality. Contribution: With the support from PML Finance Team, monitor cash flow, forecasts, and budgets, providing regular financial updates. Outcome: Accurate forecasting and budgeting support sound financial planning, reducing the risk of financial shortfalls and ensuring stability. Human Resources & Professional Development Contribution: In collaboration with PMLs HR department, Support staff recruitment, retention, and skill development. Impact: Strong talent management ensures the practice maintains a capable, motivated workforce, resulting in high service levels. Contribution: Collaborate with PMLs P&C to ensure compliance with employment laws and effective team deployment. Outcome: Adherence to employment laws fosters a healthy work environment and minimises legal risks. Contribution: Facilitate staff training, development, and appraisal systems. Impact: Ongoing professional development leads to a skilled and adaptable workforce, enhancing service delivery and patient care. Contribution: Mentor and support team members individually and collectively. Outcome: Staff mentorship strengthens team dynamics, boosts morale, and fosters a culture of continuous improvement. Information Management and Technology Contribution: Ensure compliance with information governance standards and annual staff IG training. Impact: Effective information governance safeguards patient data, ensures compliance with legal standards, and enhances trust. Contribution: Lead IT implementation and modernisation initiatives. Outcome: Up-to-date IT systems improve operational efficiency, streamline workflows, and enhance patient care quality. Contribution: Oversee and evaluate staff IT training and set data collection standards. Impact: Well-trained staff and clear data standards result in accurate reporting, optimised IT use, and improved practice performance. Contribution: Maintain the practices website and public-facing information channels. Outcome : Up-to-date, user-friendly information resources enhance patient engagement and communication. Health & Safety Contribution: Uphold health and safety standards, managing occupational risks. Impact: A safe work environment minimises risk to staff and patients, ensuring compliance and fostering trust in the practice. Contribution: Stay updated on health and safety practices through regular training. Outcome: Ongoing training ensures the team are equipped to manage health and safety risks, maintaining a secure environment for all. Job description Job responsibilities Management and Planning Contribution : Contribute to the practice development by staying informed on current primary care affairs and identifying potential threats and opportunities. Impact: This ensures proactive decision-making and allows the practice to swiftly respond to primary cares changes, mitigating risks and capitalising on opportunities. Contribution: Shape the practices direction by setting objectives and generating ideas for growth. Impact: This contributes to long-term sustainability and growth, helping the practice evolve in line with market needs and patient expectations. Contribution: Drive team performance by monitoring and evaluating outcomes against objectives. Impact: Continuous performance evaluation ensures alignment with goals, fostering a high-performing team and smooth operational flow. Contribution: Enhance communication and collaboration within the practice and with external agencies. Outcome: Strong internal and external communication leads to improved service delivery, partnerships, and overall team cohesion. Contribution: Contribute to service quality improvements by collaborating with senior management. Outcome: Enhancing service quality elevates patient care standards and improves overall patient satisfaction. Contribution: Escalate critical issues to senior leadership when necessary. Outcome: Timely issue escalation ensures quick resolution of problems and maintains operational integrity. Patient Care Contribution: Align service development with local and national guidelines, ensuring compliance. Impact: This ensures that patient care meets all regulatory requirements, enhancing patient trust and satisfaction. Contribution: Collaborate with CQC registered managers to meet CQC standards. Outcome: Meeting these requirements ensures regulatory compliance and builds the reputation of the practice for high-quality care. Contribution: Oversee patient registration, ensuring efficient processes. Impact: Effective patient registration and management improve service access and patient retention, contributing to practice growth. Contribution : Manage rotas and staff schedules, ensuring seamless service coverage. Impact: Efficient scheduling minimises disruptions and ensures consistent patient care delivery. Contribution: Proactively manage patient complaints and risks. Outcome: Swift complaint resolution and risk mitigation lead to improved patient relationships and reduced legal exposure. Contribution: Maintain positive landlord relationships to ensure service levels are upheld. Impact: A strong relationship with the landlord ensures a well-maintained environment, supporting a positive patient experience. Financial Management Contribution: Manage practice accounts and collaborate with the PML finance team for efficient financial operations. Outcome: Effective monetary management ensures profitability, sustainable growth, and cost control, enabling reinvestment in patient services. Contribution: Maximise practice income through efficient processes and resource allocation. Impact: Increased income enables practice reinvestment in staff, facilities, and services, leading to higher patient satisfaction and care quality. Contribution: With the support from PML Finance Team, monitor cash flow, forecasts, and budgets, providing regular financial updates. Outcome: Accurate forecasting and budgeting support sound financial planning, reducing the risk of financial shortfalls and ensuring stability. Human Resources & Professional Development Contribution: In collaboration with PMLs HR department, Support staff recruitment, retention, and skill development. Impact: Strong talent management ensures the practice maintains a capable, motivated workforce, resulting in high service levels. Contribution: Collaborate with PMLs P&C to ensure compliance with employment laws and effective team deployment. Outcome: Adherence to employment laws fosters a healthy work environment and minimises legal risks. Contribution: Facilitate staff training, development, and appraisal systems. Impact: Ongoing professional development leads to a skilled and adaptable workforce, enhancing service delivery and patient care. Contribution: Mentor and support team members individually and collectively. Outcome: Staff mentorship strengthens team dynamics, boosts morale, and fosters a culture of continuous improvement. Information Management and Technology Contribution: Ensure compliance with information governance standards and annual staff IG training. Impact: Effective information governance safeguards patient data, ensures compliance with legal standards, and enhances trust. Contribution: Lead IT implementation and modernisation initiatives. Outcome: Up-to-date IT systems improve operational efficiency, streamline workflows, and enhance patient care quality. Contribution: Oversee and evaluate staff IT training and set data collection standards. Impact: Well-trained staff and clear data standards result in accurate reporting, optimised IT use, and improved practice performance. Contribution: Maintain the practices website and public-facing information channels. Outcome : Up-to-date, user-friendly information resources enhance patient engagement and communication. Health & Safety Contribution: Uphold health and safety standards, managing occupational risks. Impact: A safe work environment minimises risk to staff and patients, ensuring compliance and fostering trust in the practice. Contribution: Stay updated on health and safety practices through regular training. Outcome: Ongoing training ensures the team are equipped to manage health and safety risks, maintaining a secure environment for all. Person Specification Experience Essential Experience as a practice manager or Business Manager within the health care sector. Expertise in team leadership, with a track record of success. Proficient in fostering teamwork and ensuring employee satisfaction. Experience in budgeting, monetary management, and resource allocation. Experience of driving and delivering change effectively. Experience of working with regulatory bodies such as CQC. Desirable Familiarity with medical billing processes, insurance claims, and regulatory compliance. Project management Skills and Knowledge Essential Strong leadership abilities with the capacity to motivate and guide a team effectively. Demonstrate business acumen that is a substantial knowledge of both the business and the industry, as well as applying it to the Practice Managers role. The ideal candidate should be able to analyse profit & loss and maximise revenue generation in the business. Experience of performance management including conducting appraisal, staff development and disciplinary procedures. Excellent communication and people skills to interact with staff, patients, and other stakeholders. Ability to manage conflicts and tricky situations with diplomacy and tact. A proactive approach to problem-solving and a results-oriented mindset. The ability to streamline processes and optimise the efficiency of the practice. Desirable Knowledge of employment law, health and safety legislation, risk assessment Knowledge of healthcare policies, regulations, and standards. Knowledge of financial planning, budgeting, and reporting. Qualifications Essential Degree or equivalent through training and experience. Evidence of a commitment to continuing professional development. Desirable Professional qualification in a relevant subject. Person Specification Experience Essential Experience as a practice manager or Business Manager within the health care sector. Expertise in team leadership, with a track record of success. Proficient in fostering teamwork and ensuring employee satisfaction. Experience in budgeting, monetary management, and resource allocation. Experience of driving and delivering change effectively. Experience of working with regulatory bodies such as CQC. Desirable Familiarity with medical billing processes, insurance claims, and regulatory compliance. Project management Skills and Knowledge Essential Strong leadership abilities with the capacity to motivate and guide a team effectively. Demonstrate business acumen that is a substantial knowledge of both the business and the industry, as well as applying it to the Practice Managers role. The ideal candidate should be able to analyse profit & loss and maximise revenue generation in the business. Experience of performance management including conducting appraisal, staff development and disciplinary procedures. Excellent communication and people skills to interact with staff, patients, and other stakeholders. Ability to manage conflicts and tricky situations with diplomacy and tact. A proactive approach to problem-solving and a results-oriented mindset. The ability to streamline processes and optimise the efficiency of the practice. Desirable Knowledge of employment law, health and safety legislation, risk assessment Knowledge of healthcare policies, regulations, and standards. Knowledge of financial planning, budgeting, and reporting. Qualifications Essential Degree or equivalent through training and experience. Evidence of a commitment to continuing professional development. Desirable Professional qualification in a relevant subject. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cowley Road Medical Practice Address East Oxford Health Centre Manzil Way Oxford Oxfordshire OX4 1XD Employer's website https://www.cowleyroadmedicalpractice.org.uk/ (Opens in a new tab)