Front of House" Bored of working in outdated, run-down pubs? Craving something more? No longer happy to accept anything less than the best? We totally get that, and neither are we We know our pubs are amongst the best and it’s only right that the people who work here are too Think……Blossom trees, cosy corners, log burners, twinkling courtyards, giant swinging skewers, cookie monster cocktails, furry friends, endless smiles & lots of laughter. Our team are ready to welcome you in This isn’t just your standard local pub Do you want in? Chilled Pubs are on the search for a Table Hosts and Food Runners to join their ever-growing family. With ample opportunities on the horizon this could be the perfect company to evolve in your career. Who are Chilled Pubs? It all started back in 2007 when Loren agreed to Richards crazy dream, and they together purchased the Bulls Head in Repton. Fast forward 17 years and they have a thriving pub business. With 7 gorgeous sites, over 500 employees, an industry leading food & drink menu and just to be a bit different, 7 mascot alpacas. Driven by their vision to become the top leading pub brand in the Midlands, they’re passionate about finding superstars to live and breathe their values and ensure all guests are truly wowed by their Chilled Pub experience. With no signs of slowing down, Richard and Loren are always on the lookout for their next project and would like to reach a portfolio of 20 pubs in the near future. What the role entails? We have two main roles in the FOH team – ‘hosting’ and ‘support’. In summary, the hosts are responsible for creating the wow factor, and will be the face of the guests experience throughout their visit with us. A warm and friendly approach is essential, with the confidence to interact with a variety of guests. The ‘support role’ is perfect for those new to hospitality – whilst this role also includes lots of guest interaction, the primary purpose is to deliver our fantastic food & drinks to our guests at their tables. Creating a warm and welcoming environment for all our guests, ensuring everyone is greeted on arrival with a big smile and friendly hello – first impressions mean everything to us. Proactively hosting our guests as if it were a dinner party in your own home - remaining present in the dining areas to cater for their needs. Whether this be taking orders, clearing used plates/glasses, or just general interaction, guest enjoyment is our priority. Promoting the Chilled App and our loyalty scheme to our guests so they have the option to build ‘point’s and use these on return visits. Having a full understanding of our menu so you can confidently make recommendations and answer any guests’ questions. Preparing the restaurant areas for our guests’ arrival and ensuring the ambience is set appropriately in line with the Chilled standard (think lights, music, candles). Supporting our kitchen team and bar teams to ensure all food and drinks are presented to an exceptional standard and delivered in a timely manner – we aim to give the WOW factor. Following our ‘challenge 25’ policy and requesting identification when necessary. Who are we looking for? Somebody who naturally aligns with our values, which are to be warm & friendly and genuinely ’guest-obsessed’. A positive and energetic person, driven to consistently provide a 'WOW' service for all our guests. Previous experience isn’t necessary; however, you must be eager to learn and be comfortable working in a busy pub environment. Somebody who shares our passion for Chilled Pubs and is genuinely excited to be part of our team. Somebody with a flexible approach to work, this isn’t a typical 9-5 role, and both evening and weekend work will be required. What’s in it for you? This position offers minimum wage tips if hosting tables. A sociable team where you'll become part of the family. 28 days paid holiday. Christmas and New Year’s Day off, every year Your birthday is a PAID DAY OFF Up to 50% discount across all Chilled Pubs Instant access to Wage-Stream (you can access your salary early essentially) Monthly incentives, yearly ‘Dennis Awards’ dinners, and company wide competitions to win tickets to some of the biggest music shows in the UK. Pension scheme (opt in / out) available after 3 months employment. Career development opportunities – whether this is in-house, externally delivered training programmes, or via our Apprenticeship partner (Lifetime), we have a real appetite at Chilled Pubs to ‘growing our own’ future leaders. We are extremely proud to have created a real family here at Chilled Pubs, with many of our employees achieving close to 10 years’ service with us. Chilled Pubs is a growing pub company with seven beautiful, cosy pub restaurants situated in fantastic locations across The Midlands. For a sneak peek into what life is like working with us head over to our website where you can ‘meet the team’ for each of our sites or you can find us on most social media platforms Home | Chilled Pubs Chilled Pubs: Overview | LinkedIn We hope to welcome you to the family soon