Customer Service Specialist required for Interim Position for 12 months in Milton Keynes.
Key Responsibilities
How You’ll Play Your Part: In this role, you will be cross-trained to support across various operational areas, moving fluidly between teams as needed, especially during high-demand or high-priority situations. Your ability to adapt to changing operational priorities will be vital in ensuring the team runs efficiently and effectively.
You will remain calm under pressure, showing resilience and focus while contributing to the team’s ability to navigate any challenges that arise.
Key Duties
1. Operational Duties: Support a variety of operational functions across the contact centre, providing assistance for inbound customer queries via phone and email. You will be cross-trained to support different teams and adapt to various workflows depending on where resources are required.
2. Customer Escalation: Assist with escalated customer concerns, stepping in where additional support is needed. Your calm, professional approach will help ensure that issues are addressed and resolved in a timely and efficient manner.
3. Operational Flexibility: Be placed in different areas of the contact centre, depending on business needs. This may include supporting backlogs, assisting during peak periods, or providing additional help to teams experiencing high volumes of work.
You’ll play a crucial role in supporting the seamless operation of the contact centre and ensuring that resources are optimally allocated to meet customer expectations.
Skills and Qualifications
You have experience in a fast-paced, customer-focused environment, ideally within a Financial Services Industry. You are comfortable working under pressure and can maintain composure while adapting to rapidly changing priorities. Your flexibility and willingness to step in where resources are needed most will make you a key team player.
You are skilled at managing multiple tasks and prioritising customer satisfaction, ensuring that operational goals are met without compromising on the quality of service. Your problem-solving abilities, strong communication skills, and customer-first mindset make you an ideal fit for this role.
You thrive in a collaborative, team-oriented environment and are always ready to assist wherever required. This role will be subject to a Basic DBS and Credit Check.
What You’ll Receive in Return
1. Start date 7th of April 2025, 6 weeks initial training.
2. Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parking.
3. This is a fully office-based role, Monday to Friday 08:30 - 17:00, 37.5 hours per week.
4. £14.31 per hour holiday pay.
5. 12 Month Contract.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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