The role will include testing, repairing and refurbishment of returned products in line with the business needs. To ensure that work is carried out in a safe and cost-effective manner to the required quality standard as well as assisting with the identification of any failure trends by means of fault finding and logging findings.
Responsibilities:
* Review all returned products to evaluate opportunity to refurbish
* Check that products are electrically and visually safe before testing. (PAT test)
* Test all suitable products, where deemed beyond economical repair (BER), then all reusable components should be retained.
* Where repairable faults are identified, carry out the required repair before testing.
* Replacement of external panels as required in line with company procedures.
* Cleaning of the product using only approved chemicals, in line with company procedures.
* Sanitise and descale products as required.
* All products must meet the required quality standard when completed. (final inspection)
* All products must be electrically safe before packaging. (PAT test)
* Maintain accurate records of work carried out.
* Assist with stock control of components, ensuring a continuous supply is available.
* To liaise with the team leader when re-ordering is required.
* Maintain security of all stock.
* To comply with statutory Health & Safety requirements.
* To comply with the hygiene and technical requirements set out in the Technical Manual of the WHA.
* To complete administration task using the computer as required.
* To assist in training others in the correct procedures as required.
* All warranty remedial work is to be documented in line with current procedures.
* All new returns work is to be documented in line with current procedures.
* To carry out any reasonable request made by your line manager.
Requirements
* Previous experience of working in a target orientated production environment.
* Excellent communication and interpersonal skills.
* Technical and logical aptitude.
* Capable of prioritising tasks.
* Ability to manage own workload within given deadlines.
* Must be able to demonstrate a positive attitude and be self-motivated
* Previous experience of working in a repair centre with relevant products
* Current counter balance fork truck licence.
Benefits
* Monday - Friday working pattern
* 23 days' holiday + Bank Holidays
* Company Pension scheme
* Company Sick Pay (after qualifying period)
* Enhanced Paternity & Maternity benefits
* Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
* Employee support network and mental health assistance
* Opportunity for career progression