Join to apply for the Inside Sales Coordinator role at Fernox
About Fernox
Fernox is a leading manufacturer of water treatment chemical products, central heating system filters, plumbing consumables and diagnostic testing services. The business is committed to a progressive Research and Development programme and has invested in an extensive in-house R&D team of scientists based in the UK, US and India.
Who are we looking for?
Our ideal candidate will ensure the smooth operation of regional Fernox sales activities, monitoring and analysing customer buying patterns and trends, maintaining warehouse stock levels, providing technical help to local customers, supporting local marketing activities, and liaising with the Fernox Woking UK central office in commercial, technical and marketing projects.
What will you be doing?
* Co-ordinate all orders, queries and complaints to ensure that Fernox delivers the highest possible customer service standards.
* Actively maintain and increase the Fernox business through proactive telephone contact with the customer base, and participate in regular telesales projects.
* Assist management with specific merchant requests and respond with regular reporting, including EDI (Electronic Data Input) and CMI (Centrally Managed Inventory).
* Ensure the sales desk and phone lines are covered during the opening hours of the sales office.
* Process orders for the region (Poland, Romania, Slovakia, Czech Republic, Hungary, Lithuania, etc.) and provide business support as appropriate.
Who are You?
Ideally, you will have experience within a similar environment, either in an Inside Sales role or Customer Services. You should have excellent communication skills, be a team player, and willing to take on a challenge. You will be educated to at least A Level standard.
What competencies will you need?
* Experience in internal sales.
* Excellent communication skills including negotiation skills.
* Solution-oriented approach.
* Ability to work in a team and good social skills.
* German and/or French would be an advantage.
* Confident handling of MS Office and good knowledge of ERP systems.
We are Offering...
We are offering a competitive base salary plus performance-related bonus. In addition, you will receive a matched pension (up to 8%), private medical insurance, cash plan, Life Assurance at four times base salary plus 25 days annual leave in addition to Public Holidays.
Equal Opportunity Employer
'Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative, Sales, and Customer Service
Industries
Chemical Manufacturing, Manufacturing, and HVAC and Refrigeration Equipment Manufacturing
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