Enterprise Triage and Information Officer
Details
* Reference: SCC/TP/295343/2542
* Positions: 1
* Salary: £35,730 per annum
* Category: Economic Growth and Development
* Contract type: Fixed term
* Working hours: 36 hours per week
* Posted on: 30 January 2025
* Closing date: 25 February 2025
* Directorate: Environment, Property & Growth
* Location: Woodhatch Place, 11 Cockshot Hill, Reigate, Surrey, RH2 8EF
Description
We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council.
The starting salary for this role is £35,730 per annum based on a 36-hour working week. This is a 12-month fixed term contract/secondment opportunity until 31st March 2026.
We are excited to be hiring a new Enterprise Triage and Information Officer to join our fantastic team and support Surrey businesses to grow and thrive.
This role offers a unique opportunity to support Surrey businesses by helping them navigate the complex business support landscape. With a focus on managing information to ensure a high-quality service, meeting targets, and delivering well-attended business events, it plays a key role in driving economic growth. If this resonates with you, we encourage you to apply.
The role is hybrid with at least one day in Woodhatch (usually Tuesday), combined with regular attendance at meetings, workshops and events across the county.
About the Team
The Economy and Growth team focuses on sustainable economic development across Surrey, working as 'One Council' to grow a sustainable economy and ensure no one is left behind. We provide strategic services in business support, innovation, skills, and places for the benefit of Surrey's 1.2 million residents.
About the Role
As the Enterprise Triage and Information Officer, your role will be pivotal in delivering economic initiatives and activities that help us achieve against the priorities set out in Surrey's emerging Economic Strategy and in line with the One-Council approach.
You will be responsible for managing information flows for businesses accessing services through Business Surrey (www.businesssurrey.co.uk) – Surrey's one-stop-shop to help businesses thrive and grow.
You will work with colleagues across the Economy and Growth service to deliver one-to-many training sessions for businesses and one-to-one business surgeries with our mentors and specialist advisors. You will manage data and information accurately to ensure that we are delivering high-quality outcomes for our businesses and are able to report them accurately to funders.
Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:
* A strong understanding of the issues, opportunities, and challenges facing businesses
* A strong track record of providing face-to-face and online support to businesses
* Ability to work with partners to deliver new responses and initiatives for businesses.
* Collaborative, outcomes-focused and ambitious approach, proactively working with others to adopt horizontal ways of working and contribute to the delivery of economic outcomes and a One Council approach.
How to Apply
To apply please supply your CV and answer the four following application questions:
* Please provide a concise summary of your understanding and experience of business support services.
* Please outline your experience of generating new leads, onboarding new customers, and managing active caseloads to progress them through a customer journey.
* Please detail your experience of managing data, particularly using a Client Relationship Management (CRM) system and of generating and integrating reports and information.
* Please explain your event management experience, including your work with partners to deliver joint outcomes through joint events.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
The job advert closes at 23:59 on 25/02/2025. Interviews for this role will take place in person (location TBC) on week commencing 3rd March 2025.
We look forward to receiving your application, please click on the apply online button below to submit.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:
* The candidate has evidenced the minimum criteria for the role through their application
* The candidate has chosen to share that they have a disability on the application form
We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
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