Orders Team Leader
Hybrid Role
Eaglescliffe
Marshalls plc is the UK’s leading hard landscaping, building and roofing products supplier and has supplied some of the most prestigious landmarks in the UK since the 1890s. We’ve held a Superbrand status since 2010, and we’re a successful FTSE 250! Every step we take and every product we make is geared towards making the world around us a better place to live.
Marshall's Landscaping Products is a leading provider of high-quality materials for creating stunning outdoor spaces. With a wide range of products including paving, natural stone, walling, and garden accessories, Marshall's combines durability with aesthetic appeal, helping homeowners and professionals alike to transform gardens, driveways, and patios. Known for their commitment to innovation and sustainability, Marshall's products are designed to enhance any landscape with style and functionality, making them a trusted choice for creating beautiful, long-lasting outdoor environments.
We have an unrivaled offering of products, a respected brand, and a very dedicated Customer Service Team! It is within this passionate team at Marshalls, that we’re recruiting for an Orders Team Leader.
So, what’s the role?
Elevate our customer service experience by leading a dynamic team of Order Advisors! As a key player, you'll promote a collaborative spirit, tackle challenging customer service issues with confidence, and champion the growth of your team members. Your role will involve managing customer order inquiries, processing orders, coordinating deliveries, and addressing any after-sales issues with a proactive approach.
You'll also collaborate closely with our sales teams to enhance customer loyalty through outstanding service, support sales initiatives, and identify new sales opportunities. If you’re passionate about driving success, building strong teams, and delivering exceptional customer experiences, this is your chance to shine!
What skills and experience do you need to bring with you?
1. Teamwork & Cooperation: Collaborate effectively within teams, managing conflicts, soliciting input, and motivating others.
2. Analytical Thinking: Break down problems systematically, anticipate obstacles, explore explanations, and make logical decisions.
3. Service Orientation: Proactively address and meet the needs of both external customers and internal colleagues.
4. Relationship Building: Build and maintain strong networks to achieve work-related goals.
5. Effective Communication: Communicate clearly and accurately at all levels, with proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and relevant IT systems. Meet communication deadlines and respond to feedback.
6. Information Seeking: Demonstrate curiosity, gather comprehensive information, and seek multiple perspectives before making decisions.
7. Initiative: Go beyond expectations by identifying and acting on opportunities to enhance outcomes or resolve issues independently.
8. Planning & Organising: Define objectives, allocate resources effectively, and organize tasks to achieve goals.
What’s in it for you?
We don't just build paths; we pave the way for personal and professional growth. Join us, and let's create a future where your skills and ambitions can flourish. This is a great opportunity to take the next step toward progressing in your career and joining our industry-leading company! New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration!
Have a look at our careers website for more information on working at Marshalls!
Benefits
9. Guaranteed Christmas holidays
10. Development opportunities
11. 34 days per annum or the equivalent in hours (inclusive of bank holidays) (35 days in Scotland)
12. Health care cash plan – support with Dental, Optical, Prescription costs and many more!
13. Enhanced Maternity, Paternity, and Adoption pay and leave
14. 5% employer matched pension scheme
15. Cycle to work scheme
16. Employee discount on Marshalls and Marley products
17. Retailer discounts
18. Marshalls Wellbeing Centre – move, money & mind
19. Share purchase scheme
20. Life assurance
More about Marshalls
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.
Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions.
Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates.
Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.
Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website: