Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business.
This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellent customer service experience.
Key Duties & Responsibilities
1. Be first point of contact for customers, greeting them in a courteous manner and interpreting their requirements
2. Generating, amending and updating service schedules and sending reminders
3. Vehicle and customer database management
4. Booking PSV appointments
5. Issuing workshop job cards and monitoring progress of vehicles in workshop
6. Processing and closing out workshop job cards and assisting with invoicing
7. Making outbound sales and customer care calls and managing key customer relationships
8. Creating maintenance contract quotes and selling maintenance contracts
9. Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
10. Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
11. Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
12. Other general administration duties, such as running various daily, week...