Job Title: Field Team Leader
Location: Walsall
Hours: 37.5 hours per week
Salary: £27,000 per annum
Are you interested in a dynamic career in Echo Managed Services? Consider joining us as a Field Team Leader. You will be leading a team of field staff to maximise performance and efficiency, travelling to sites to assist readers, and visiting clients and customers to resolve any complaints and issues.
The Role
1. Reducing schedule read programme.
2. Providing training & quality assurance interventions.
3. Reviewing the work of others and providing feedback.
4. Managing issues pertaining to staff, client and customer situations.
5. Onboarding new starters.
6. Conducting field audits in relation to equipment, uniform, vehicle and H&S aspects.
7. Carrying out employee 121s.
What You’ll Need
1. Full driving license.
2. Willingness to travel to all sites within the South Staffs area.
3. Metering experience (essential).
4. Technical knowledge (equipment).
5. Excellent communication skills.
6. Establishes and maintains relationships with clients and customers and gains their trust and respect.
7. An adaptive style to work effectively with colleagues building consensus, trust and respect.
What You'll Get in Return
1. A competitive salary of up to £27,000 per year.
2. Pension scheme with employer contributions.
3. 20 days holiday + bank holidays.
4. A supportive and collaborative work environment where your ideas and contributions are highly valued.
5. Mentorship and guidance from experienced professionals.
6. 24/7 GP service.
7. Access to my premier benefits – store discounts.
8. Employee Well-being programme.
9. Free onsite parking.
10. Onsite Gym.
Who We Are:
Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.
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