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Apply to: Nottingham College IT Apprentice
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Nottingham College IT Apprentice
Apply From: 13/12/2024
Learning Provider
Delivered by NOTTINGHAM COLLEGE
Employer
Nottingham College
Vacancy Description
1. To support the IT Customer service team leader in ensuring that SLAs and KPI targets are being met.
2. To support the IT Customer service team leader to implement and continuously improve incident management, problem management and request fulfilment processes to ensure a consistent high-quality service to all end users.
3. To increase the number of incidents that can be resolved first-time using the tools available such as remote diagnostic over the phone and automations.
4. Apply problem-solving skills to IT issues or tricky incidents raised with the service desk and provide support in person when necessary.
5. Support the team with leveraging historic data and ITIL industry best practices to create knowledge base articles.
6. Support the roll out of upgrades or new hardware, systems, or applications.
7. To ensure requests are appropriately owned and managed across all IT teams to provide excellent customer service and satisfaction.
8. Be innovative in all aspects of service delivery in accordance with organisational values; be a role model of our values.
Key Details
Vacancy Title
Nottingham College IT Apprentice
Employer Description
Nottingham College is one of the largest further education and higher education colleges in the United Kingdom. Based in the city of Nottingham in England, it provides education and training from pre-entry through to university-degree level at its 10 centres in the city and around Nottinghamshire.
Vacancy Location
Adams Building Stoney Street NG1 1NG
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000291057
Key Dates
Apply From
13/12/2024
Closing Date For Applications
2025-01-15 23:59:59
Interview Begin From
Possible Start Date
2025-01-20 00:00:00
Training
Training to be Provided
* Information communications technician / Institute for Apprenticeships and Technical Education
* Information Communication Technician Level 3
* This apprenticeship is based in the workplace; you might have to attend college for exams.
Learning Provider
NOTTINGHAM COLLEGE
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non-judgmental, Patience.
Apply Now
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