Job summary An exciting opportunity has arisen for a full time (37.5 hours) Band 3 Nursing Assistant to join our Outpatients team sitting under the umbrella of Clinical Support division. You will be assisting Dr`s and specialist nursing teams with the smooth running of the Outpatient clinics. We are looking for dynamic and highly motivated individuals to join a team of dedicated and enthusiastic staff members who strive to deliver care of the highest quality. Main duties of the job The Outpatients department can offer opportunities to learn and develop skills in a wide range of different medical and surgical specialities. The successful candidate will need to have good communication skills with a flexible approach to working. The successful candidate will need to demonstrate excellent interpersonal skills and a drive to promote a high standard of care for our patients. This post covers our West Suffolk Hospital site as well as clinics in our satellite sites at Thetford, Haverhill, Newmarket and Sudbury. About us BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings. The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500 beds and is a partner teaching hospital of the University of Cambridge. Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital. We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team. With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be. We promote a diverse and inclusive community where everyones voice counts and you can BeKnown for whoever you are. Join us. What will you BeKnown for? Date posted 13 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 to £25,674 a year Per annum, pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 179-6875135-C Job locations West Suffolk Hospital NHS Foundation Trust Hardwick Lane Bury St Edmunds IP33 2QZ Job description Job responsibilities Please see job description attached to view main responsibilities. This is a reminder that this vacancy is not eligible for sponsorship. Please note that Certificate of Sponsorship is not available for this role as it does not meet the minimum salary requirements for the health and care visa (which is a sub category of the skilled worker visa). Currently the salary requirement is £23200 per annum for the health and care or £38700 per annum for the skilled worker route. If you are currently sponsored by an employer you must work for your employer full time. Any additional work is restricted to 20 hpw and the minimum contract for this post is 23 hpw due to training needs. If you have previous NHS service and you believe that your incremental point would be eligible for sponsorship please discuss this with the recruiting manager at interview. Job description Job responsibilities Please see job description attached to view main responsibilities. This is a reminder that this vacancy is not eligible for sponsorship. Please note that Certificate of Sponsorship is not available for this role as it does not meet the minimum salary requirements for the health and care visa (which is a sub category of the skilled worker visa). Currently the salary requirement is £23200 per annum for the health and care or £38700 per annum for the skilled worker route. If you are currently sponsored by an employer you must work for your employer full time. Any additional work is restricted to 20 hpw and the minimum contract for this post is 23 hpw due to training needs. If you have previous NHS service and you believe that your incremental point would be eligible for sponsorship please discuss this with the recruiting manager at interview. Person Specification Education and qualifications Essential Holds National Care Certificate or be willing to undertake and complete within 12 weeks or starting Desirable National Care Certificate holder Functional skills level 1 Maths and English or GCSE equivalent Previous experience of being a Health Care Support Worker in outpatients. Experience and knowledge Essential Experience working in a healthcare, social care organisation/setting or service industry requiring people contact. Ability to work with staff from a diverse range of backgrounds Desirable Experience of working within a health care environment. Ability to work in a multi-agency team Demonstrate through previous experience the ability to escalate concerns To demonstrate a range of procedures and practices, base level of theoretical knowledge Ability to work alone or in small team Skills and abilities Essential Good communication skills (written and verbal). Effective use of electronic solutions to support the delivery of patient care. Able to work as a team. Able to carry out well defined routine tasks. Able to work on own initiative, following direction/supervision by a Registered Healthcare Practitioner. Able to relate well with patients/relatives/visitors/ Colleagues/the multi-disciplinary team and wider Trust staff. Personal qualities Essential Committed to delivering high standards of patient care. Friendly, open, empathetic and compassionate. Professional outlook and positive attitude Able to meet the flexible needs of the role and duty roster. Including some Saturdays and evening clinics. Desirable The ability to commute to the outreach sites in Newmarket, Thetford and Sudbury. Person Specification Education and qualifications Essential Holds National Care Certificate or be willing to undertake and complete within 12 weeks or starting Desirable National Care Certificate holder Functional skills level 1 Maths and English or GCSE equivalent Previous experience of being a Health Care Support Worker in outpatients. Experience and knowledge Essential Experience working in a healthcare, social care organisation/setting or service industry requiring people contact. Ability to work with staff from a diverse range of backgrounds Desirable Experience of working within a health care environment. Ability to work in a multi-agency team Demonstrate through previous experience the ability to escalate concerns To demonstrate a range of procedures and practices, base level of theoretical knowledge Ability to work alone or in small team Skills and abilities Essential Good communication skills (written and verbal). Effective use of electronic solutions to support the delivery of patient care. Able to work as a team. Able to carry out well defined routine tasks. Able to work on own initiative, following direction/supervision by a Registered Healthcare Practitioner. Able to relate well with patients/relatives/visitors/ Colleagues/the multi-disciplinary team and wider Trust staff. Personal qualities Essential Committed to delivering high standards of patient care. Friendly, open, empathetic and compassionate. Professional outlook and positive attitude Able to meet the flexible needs of the role and duty roster. Including some Saturdays and evening clinics. Desirable The ability to commute to the outreach sites in Newmarket, Thetford and Sudbury. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name West Suffolk NHS Foundation Trust Address West Suffolk Hospital NHS Foundation Trust Hardwick Lane Bury St Edmunds IP33 2QZ Employer's website https://www.wsh.nhs.uk (Opens in a new tab)