Job Title: Administration Coordinator
Environment: Working within Insurance Risk
Hybrid: 3 Days in the office 2 from home
Location: East Grinstead
Salary: 26,000 + Package
To act as liaison between Clients and internal teams to build good working relations and resolve any queries in a timely manner. Monitor and oversee quality of outgoing information and consistency of approach across all teams, while ensuring our clients receive expected level of service.
Responsibilities
1. Assist the Insurance Admin Manager and Senior Insurance Risk Coordinator.
2. Maintain and manage data in the INDIGO system.
3. Ensure all data entry activities are completed accurately and in a timely manner.
4. Liaise with surveyors and Insurers to ensure timely booking of surveys.
5. Resolve or escalate where appropriate customer and surveyor issues, initiating communication.
6. Ensure survey reports are sent and received in line with company and customer contractual obligations and expectations.
7. Assist Line Manager with internal team projects.
8. Present INDIGO to new surveyors and New Clients.
9. Produce Monthly MI reports and monthly accounts for the Accounts Team.
Knowledge/Skills/Qualifications
1. Strong communication skills (written and verbal) with both internal and external customers.
2. Some knowledge of the insurance industry.
3. Good Maths knowledge - percentages: Understanding MI reports.
4. Good Excel skills.
5. Presentation skills.
6. Good administrative and time management skills.
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