Are you looking for a new challenge? Do you want to join an enthusiastic team?
Then apply to join our friendly, professional and fast-paced Customer Services Department (switchboard).
This is an outstanding opportunity to join our fast growing, forward thinking Customer Services Switchboard Operators team who provide a high quality of service dealing with varied queries and especially urgent/emergency calls.
As a Customer Services Operator(Switchboard) you would be expected to ensure that our patient/visitors’ experience follows the Trust values, supporting and respecting our patients/visitors/staff at all times. Applicants will be expected to be excellent communicators, responsive, effective, calm and provide a courteous service in any circumstance during their shift.
The ideal candidate should be able to demonstrate high standards of customer care to build caller confidence whilst ensuring an efficient call handling service, balancing performance with excellent customer service delivery. There may be shifts that require lone working once the post-holder is fully competent following extensive training and experience.
To be considered you should ideally have previous experience operating a telephone system switchboard console preferably within the NHS or a critical service environment. Reception experience or work within the NHS but other experience may be taken into account. Applicants must have a strong telephone manner.
You will need to possess excellent literacy and good numeric skills, be confident and able to work under pressure whilst remaining polite and courteous at all times, as these are essential requirements for the role.
The Switchboard is a 24/7 service.
Candidates must be flexible and able to commit to a varied shift pattern.
This can include weekends, unsocial hours and public holidays including Christmas.
A rolling 8 week rota pattern which includes the following shift times:*
Early 06.00am to 14.00pm
Late 14.00pm – 22.00pm,
Night 22.00pm – 06.00am.
* This is subject to change as due to staff sickness or vacancies.
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 17,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Please see attached a full job description setting out the details of the role and responsibilities.
Full training will be given to successful candidates
We look forward to your application!
This advert closes on Monday 30 Dec 2024