Salary: GBP29640 - GBP32760 per annum + per annum (plus on call payments)
37.5 hours per week (5 x 8 hour shifts, shifts will be predominately Monday-Friday, one week 9am-5pm and the following week 11-7pm but there will be some weekend working required, with flexibility to choose days off during the week when this occurs)
Based: Sunderland (Monday-Friday office based, with ample free parking, weekends home based)
About us
Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities.
About the role
The Helpline is a 24/7 telephone crisis management, support and information service. You will be responsible for the line management of a team and assisting the Helpline Manager in ensuring the delivery of KPI's and SLA's to achieve operational targets.
You will effectively build and maintain a high performing team, manage performance, and provide team members with regular constructive feedback. You will facilitate meaningful one-to-one reviews and appraisals, ensuring appropriate and consistent actions are taken when performance does not meet the required standard.
About you
We’re looking for motivated individuals with experience of managing a team as well as working with vulnerable groups. You will hold a Level 3 Certificate in Counselling or equivalent (or be willing to work towards during probation) and have an appropriate qualification in Management, Social Care or equivalent.
Flexibility is required to run a Helpline operating 24hrs/365 days per year. You will need to be willing and able to work day shifts, night shifts, weekends, and evenings when essential for business operation. You will also participate in the on-call rota and will live within commuting distance of Sunderland.
What we offer
You will go through our comprehensive, in-person training program during your induction, which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. MHM offers 25 days annual leave per annum, plus statutory holidays and a 5% contributory pension scheme.
The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.
Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in the event of a successful application.
All disabled applicants who meet the minimum essential short-listing criteria are guaranteed.
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