Customer Service Administrator The Customer Service Administrator will provide support to the Biogen Commercial Team, including reporting to Local Authority & commercial customers, prepare and monitor all customer documentation, and use of our integrated management system (ACTIV). Customer Service Administrator (Commercial Team Support) Requirements: You will assist in preparing and updating daily scheduling for all incoming and outgoing waste. Carry out administrative duties, answering the phone and handling initial customer enquiries, detailing information for the relevant commercial team member to follow up. Distribute weekly and monthly tonnage reports to nominated customers and in conjunction with the commercial sales team prepare Commercial customer terms and conditions. You will monitor and update the compliance database to include food waste agreements, waste carriers’ licence, ABP registrations, duty of care and approved suppliers, maintaining ACTIV database in preparation for all external auditing. You will ideally have previous experience in an administrative or customer service role, have good communication skills, able to recognise relevant new Feedstock opportunities, and working knowledge of Microsoft Word, Excel and PowerPoint. About Biogen (UK) Ltd Biogen is the UK’s leader in anaerobic digestion (AD) and one of the largest independent AD operators in the UK. Having expanded its food waste recycling network through acquisition, it has a combined network of nineteen AD plants located across England, Scotland and Wales. These facilities provide cost-effective, low-carbon solutions for managing food and organic waste, transforming it into renewable energy. Through its work with supermarkets, the hospitality industry, food manufacturers, and local authorities across the UK, Biogen’s AD sites recycle over half a million tonnes of food waste each year, converting it into renewable energy and nutrient-rich biofertiliser. This process contributes to a cleaner environment by reducing greenhouse gas emissions and lowering reliance on fossil fuels. By harnessing the green benefits of renewable energy, Biogen helps to power communities sustainably and advances the UK’s transition to a low-carbon future. Location: Milton Parc, Milton Ernest, Bedfordshire, MK44 1YU Job Type: Full Time, 37.5 hours per week Monday – Friday. Hybrid working available Salary: £24,000 - £26,000 per annum, dependent on experience Benefits: 25 days holiday BH, 4% Employer Pension and x4 Life Assurance You may have experience of the following: Commercial Team Support, Administrator, Customer Services, Team Support, Team Administrator, Commercial Team Assistant, Administrative Assistant, Admin Assistant, Customer Support, Customer Service Assistant, Customer Satisfaction, Data Entry etc.