Job title - Salesforce Portal Support - 9 Month FTC - Maternity Cover Location - Malvern UK- Hybrid or Remote working options available Role benefits - Competitive Salary Benefits 25 holidays (plus Bank holidays) Pension Scheme We unleash the power of very small things to make big things happen. Join our team. About the role: Working as part of Channel Management support team ensuring Channel Partners can access Malvern Panalytical systems data via the Channel partner portal Main purpose of role is to manage Channel Partner access to and appropriate licensing for the portal. Track & develop metrics on Portal usage, lead to opportunity tracking and order placement. Generate reports and carry out analysis on individual Channel Partner performance for Channel Partner Managers in order to support sales and growth targets. What you will bring to the role: Create, edit and remove users Reset passwords Grant permissions Set custom links Monthly review of Channel Partner Salesforce Partner & community Licenses- manage usage, cost and allocate licenses in line with business need ( in consultation with Channel Partner Managers ) Monthly review of Channel Partner user activity - develop metrics for measuring "good " - and advise Channel Partners Managers of those top and bottom performing Channel Partners. KPIs are sales leads & qualification, opportunity generation, sales forecasts, systems and spares orders and RFAs Management and reporting of demonstration stock availability, co-ordindate with production or service for systems upkeep, in order to maintain fleet of system and maximise availability. Provide general support to Commercial Management team About you: Skills & Experience High attention to detail Flexibility and speed of response Experience with Sales Force Administrative, organisational skills, managing hundreds of user licenses and access to systems. General PC skills (Word, Outlook, Excel) are fundamental along with the ability to show autonomy and initiative Why you should join Malvern Panalytical: Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture. Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place Be a key member of our team in our amazing Malvern offices, with a hybrid working model Access to an onsite restaurant Gym discounts Volunteering days and much more LI-CS2