An exceptional opportunity presents itself for a Sales & Marketing Coordinator to join the Sales & Marketing at Raffles London at the OWO.
Reporting into Director of Sales & Marketing, you will oversee the overall smooth coordination of the Sales & Marketing Department. The role supports all members of the Sales Team including the Director of Sales. You will work closely with and support the Director of Sales & Marketing on all departmental disciplines including Events, Revenue Management, and Marketing & Communications.
Responsibilities:
* Provide general administrative support to the Director of Sales & Marketing and to the Sales Team e.g. diary management, daily trace, travel arrangements, set up of internal and external meetings.
* Ensure that all hotel collateral (both digital & print), corporate gifts, and departmental stationery are updated and current and manage the inventory of all stock.
* Research and identify original and unique corporate gifts to mark special occasions such as Eid, Chinese New Year, Christmas, New Year, birthdays etc. Ensure gifts are in stock in a timely fashion, are on brand, and within budget.
* Conduct site inspections, participate in FAM trips, and assist with events as required.
* Attend sales appointments and events with relevant Sales Manager as required.
* Ensure that departmental files are clean, secure, and up to date.
* Deal with general day-to-day enquiries to the Sales & Marketing Department and refer enquiries to relevant team members where appropriate.
* Liaise closely with Raffles & Accor Corporate Offices and RSO’s.
* Conduct analysis of statistics and reports as directed by the Director of Sales and Marketing.
* Monitor competitor hotels and update the Director of Sales & Marketing and Sales Team with any significant developments and promotions.
* Liaise with the purchasing department and outside suppliers regarding departmental administrative requirements.
* Liaise with the Finance Department to chase commission payments, outstanding invoices, and expenses.
* Arrange welcome cards and special amenities for VIP guests as highlighted by the Director of Sales & Marketing.
* Provide support for the travel requirements of members of the Sales & Marketing team.
* Respond to general hotel information enquiries.
* Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.
Who are we looking for?
* Proficient in Microsoft applications (Windows, Excel, PowerPoint, Word, Outlook).
* Experience with Delphi, Opera, or similar PMS system.
* A proven track record and ability to provide high levels of service under pressure.
* Exceptional communication and customer service skills, both written and spoken.
* Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
* An understanding and willingness to contribute to a 24h operational schedule when required.
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