Mission: Drive member growth and retention by creating engaging experiences and turning members into advocates. You'll lead our events program and strengthen our community to help members thrive.
About Qube
Meet Qube: the world's first members' studio for music makers and podcasters. Since 2020, we've grown to 4 locations with 80+ studios, becoming the home for London's most exciting up-and-coming creators.
From producing your LP to filming your podcast episode, it all happens at Qube.
Responsibilities
Loyalty & Retention
* Manage brand and CRM member initiatives that boost retention and turn members into advocates
* Support member journey in Hubspot from onboarding to monthly communications
* Stay ahead of industry trends and member needs to create resonant community experiences
* Partner with the marketing team to transform member insights and stories into powerful acquisition content
* Use data and member insights to track and improve key advocacy metrics including NPS, referral volume, and referral conversion rates
Events
* Design and execute member events that spark connections
* Identify and secure partnerships with relevant brands, artists and industry leaders to create compelling programming
* Support the development of cultural and ticketed events that enhance Qube's position in London's creative landscape
* Track event success through engagement and satisfaction metrics
We’re looking for:
* Substantial experience managing events and/or community initiatives in music, entertainment, hospitality or creative industries
* Demonstrable deep knowledge and relationships within London’s music and creative industry
* Experience with Hubspot or similar CRM tools
* Excellent project management and communication skills
You're our kind of person if you:
* Are a true self-starter with a positive attitude
* Enjoy building genuine relationships
* Have a growth mindset and enjoy continuous learning
* Have high standards and sweat the small stuff