Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf, our Michelin Star restaurant, and sits on the edge of Dartmoor? Being surrounded by such History, Beauty, and Nature are some of the reasons why Boringdon is fondly known as ‘the Enchanted Place on the Hill’.
Home to the award-winning Gaia Spa, 2 Rosette Mayflower Brasserie, as well as Àclèaf - Our four rosette, Michelin Star Restaurant.
Employee Benefits
* Tronc / Service charge (Food & Beverage Departments only)
* Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
* 20% discount on Fistral Spa & Gaia Spa treatments
* 25% discount on food & beverage throughout the hotels and restaurants
* 50% discount on bed & breakfast stays throughout the hotels
* Friends & Family rates across the group
* Access to 360 Wellbeing
* Access to Wagestream
* Length of Service rewards
Key Attributes
* Innovative
* Experience in setting up processes
* Has a can-do attitude
* Has experience managing a small team
* Is an excellent communicator, who will be confident in liaising with departmental heads, team members, and guests
* Is an excellent team player with the ability to work autonomously
* Self-motivator with a proactive and enthusiastic attitude
* Highly guest service focused
* Possesses interpersonal relationship and organisational skills
Role & Responsibilities:
* Responsible for the smooth running of the reception department
* Supervision of the reception team
* Regularly review adherence to all agreed systems and correct/change where necessary
* Allocate tasks to members of the team - adjust according to service/operational requirements
* Understand and proactively work towards all growth targets for the business
* Health and Safety management including equipment checks and maintenance internal and external
* Collation of guest database through accurate records, reporting, and database management
* Ensure all guests receive a warm welcome and are treated to the utmost hospitality and care during their stay
* Provide an unforgettable experience from booking to departure
* Follow all hotel policies as outlined in your training manual – Reservations, Sales, Check In and Check Out Procedures
* Achieve sales in line with company objectives
* Promote additional products and services within the hotel and group brand
* Maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy
* Maintain high standards of hospitality, processing bookings, upselling, salesmanship, financial and reporting diligence
* Support the reservations team with booking support
* Minimize and handle complaints professionally in accordance with hotel policy
* Ensure good working relationships with all other departments and communicate information throughout the hotel
* Stock replenishment of department areas
* Ensure daily updates are communicated throughout the hotel
* Follow legislation relating to the job role
* Support Spa reception operation as required
* Understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid
* All other duties as required
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