Join Our Innovative and Friendly Team We want to have the happiest customers in our industry. Can you help make that happen? If you're a quirky, super-friendly person looking for a dynamic role where you can make a real impact and help drive a growing business forward, then we’d really like to hear from you Who Are We? We’re a specialist surveying company based in Worcester that architects, engineers, and developers trust to provide accurate land and building surveys. Our work ensures projects start on the right foot, with detailed measurements transformed into precise drawings and 3D models. But we’re not just about precision - we’re about delivering exceptional service too. To help us push the business forward, we’re looking for a versatile, independent, and creative professional to take ownership of customer relations and help with marketing activities. What’s the Role All About? As our Customer Care Manager, you will work independently from our Worcester office to ensure our customers have the best possible experience and attract and engage new clients. This varied role blends excellent communication skills with creativity, requiring someone who can think outside the box and isn’t afraid to try new ideas. You’ll be the go-to person for managing customer communications - all while helping our MD move the business forward. What You’ll Be Doing: Customer Relations: Be the friendly and professional voice for our customers, handling queries and updates with confidence. Manage key communications - follow up on quotations, keep customers updated on project progress, and ensure all touchpoints are positive. Conduct customer satisfaction surveys to keep us on track for excellence. Build and maintain strong relationships with our clients, ensuring their needs are met and expectations exceeded. Marketing Assistance (to help get even of those happy customers): Social media posts and email campaigns that showcase our expertise and connect with our audience. Manage and schedule social media content, ensuring a consistent and professional online presence. Research trends and opportunities to keep us ahead of the curve. What We’re Looking For: A self-motivated individual who can work independently to drive results and support our MD in pushing the business forward. A passion for outstanding customer care, with a confident and friendly telephone manner. Excellent written English - spelling, grammar, and attention to detail are essential. Creativity and the ability to think imaginatively - we’re looking for bold ideas, not just middle-of-the-road solutions. Strong organisational skills, able to juggle customer care and help with marketing activities. Bonus Points For: Experience with WordPress, keyword research tools, and SEO. Familiarity with CRM systems like HubSpot. Skilled in using social media platforms. Why Join Us? Independence and Impact: You’ll have the freedom to work independently, take ownership of your role, and help us grow and succeed. Variety: Every day will bring something new, whether you’re engaging with customers or creating exciting marketing campaigns. Creativity Encouraged: We value fresh ideas and encourage you to put your stamp on our customer care strategies. Flexibility: Enjoy a healthy work-life balance with flexible working arrangements. Hours - Monday - Thursday 9am - 5pm, Friday 9am - 2.30pm Ready to Make a Difference? If you’re excited about taking care of our customers, we’d love to hear from you. Show us your creativity, personality, and attention to detail in your application - we’re looking for someone who can truly make this role their own. Apply now and help us grow while making our customers the happiest in the industry