Step Into a Role That Makes a Real Difference Join Our Charity Retail Team at PDSA Are you passionate about retail and love connecting with people? If you’ve got strong retail experience and thrive in a dynamic environment, we have the perfect role for you We’re looking for an Assistant Shop Manager to help lead our Waltham Cross retail shop to success. You’ll work with a small talented team of volunteers to deliver exceptional customer experiences, drive sales, and make a real impact in your local community. Every day will bring new challenges and opportunities as you champion the PDSA brand, generate vital donations, and raise awareness of our incredible mission. What You’ll Do As our Assistant Shop Manager, you’ll: Partner with the Shop Manager to maximise profits through excellent customer experiences, efficient stock management, and smart use of performance data. Inspire and develop a team of volunteers, fostering creativity and innovation. Drive a culture of continuous improvement, using KPIs and competitor insights to refine what works. Be passionate about PDSA as a charity and raise awareness of what we do with every customer About You We’re looking for someone who: Has a proven track record in retail, consistently meeting and exceeding sales targets. Knows how to deliver exceptional customer service and create memorable shopping experiences. Can motivate and lead a team, instilling enthusiasm and sharing skills to achieve outstanding results. If you’re excited by the fast-paced world of retail and want to channel your skills into a role with real purpose, we’d love to hear from you. Why Join PDSA? At PDSA, we’re more than a workplace—we’re a family united by a shared passion for making a difference. It’s no wonder we’re rated one of the top 25 big organisations to work for in the UK. Here’s just some of what we offer: Flexible working options to support your lifestyle. 25 days holiday (plus Bank Holidays), with the ability to buy or sell extra days. An additional Wellbeing Day and Celebration Day for you to recharge. A generous pension scheme starting at 5% contributions, with the option to increase up to 10%. Life Assurance policy (4x your annual salary). Access to an Employee Assistance Program and Online Wellbeing Centre, available 24/7. Discounts on retail, holidays, and more through our Fetch platform. To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple applications form. PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds. If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process. We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.