Our Vision: We aim to give bereaved children a brighter tomorrow.
Our Values: Compassion, Integrity and Dedication.
Role:
Family Liaison Officer – Youth & Young Adults provision
Reports To: Beneficiary Lead
Directly Manages: Group Volunteers
Hours: 20-25 per week
Pay: £26,000 FTE
Harry’s Rainbow is an established and award-winning child bereavement charity supporting children and families in the Milton Keynes and surrounding areas for over 11 years. Recognised for our unique and child-centric approach to providing pastoral, practical and varied services to children and young people who are grieving the death of a parent or sibling.
We are looking for an energetic person who is passionate about making a difference to the lives of young people and young adults (11-25). We seek someone who is compassionate, dedicated, and can work with integrity in our established team.
As a Harry’s Rainbow Family Liaison Officer, you will be the main point of contact for all enquiries from bereaved families, schools, social services, mental health services, and other professionals. You will develop supportive and professional relationships with beneficiaries, offering services for bereavement support and signposting to external services.
You will register families from the first phone call to welcoming them to a group, creatively plan activities to support bereavement, reduce loneliness, and offer a safe space for our families to come together every month. Additionally, you will plan, organise, and manage summer and Christmas trips and parties, as well as other events throughout the year.
Key Activities:
* Safeguard and promote the wellbeing of children, young people, and vulnerable adults.
* Respond to referral enquiries from potential beneficiaries within agreed timescales.
* Manage the registration process from enquiry to welcoming families to support groups.
* Plan, risk assess, and execute creative activities for the support groups.
* Debrief groups and act on feedback to ensure our services offer the best possible support.
* Assess and evaluate the needs of our families to ensure we are providing the best possible services.
* Plan, organise, and run trips and parties, and collate feedback.
* Communicate with volunteers and staff to ensure adequate staffing for activities.
* Maintain accurate and up-to-date records for beneficiaries, ensuring GDPR compliance.
Person Specification:
* Outstanding relationship building skills (E)
* Compassionate (E)
* Excellent time management and organisational skills (E)
* Strong team player (E)
* Experience of working with young people and adults aged 11-25 years old (D)
* Experience of telephone support and information provision (E)
* Flexible to work evenings and weekends as required (E)
* Clean driving licence (E)
Qualifications & Experience:
* Minimum level 4 qualification in health, educational, social care, counselling or similar.
* Experience within relevant fields such as mental health, social care, or education.
* IT Competent including knowledge of a CRM system and Microsoft Office 365.
* Bereavement experience or training (D).
Additional Information:
We are committed to safer recruitment and take safeguarding very seriously. You must pass an enhanced DBS check, complete an application form, and supply two referees. There is a 6-month probation period, by which time we expect all training to be completed, including in Safeguarding for both children and adults.
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