Location:We welcome applications from those looking for hybrid working, based 2 or 3 days in our Handforth (Cheshire) Office
About the Role
We are embarking on initiatives to enhance technical capability that will revolutionise our pet care customer experience. We are now recruiting a Service Transition Lead operating within the Group IT Service Delivery function who will ensure the successful integration of services into technical support and business usage.
Our Service Transition Leads are key stakeholders in the onboarding technical services, having responsibility to represent the perspectives of operational Service Delivery by ensuring service quality and readiness assurance of the to-be Services, with the capability to successfully manage internally or through partners to support our Businesss strategic growth.
Aligned to Pets at Homes Change Delivery Lifecycle, this Service Transition Lead will facilitate all aspects of service readiness, from the stage where a project is owned fully by a project team, working closely with Business representatives, Projects teams, Service Owners, and Service Delivery support teams through transition and build of the service, before successfully landing into Service Delivery.
This particularly role will be the face of Service Delivery, working closely with the onsite support team, Support Office services in Handforth...