Be at the Heart of IT Join Our Dynamic Team as an On-site IT Support Engineer. Cardonet is a innovative and friendly IT company that has been delivering personalized IT support since 1999. We proudly partner with a variety of well-known businesses, each with unique needs and prioritiesno two days are ever the same About Us: As we continue to grow, were looking for a talented? On-site IT Support Engineer ?to help us deliver exceptional support. This role adds a more experienced and knowledgeable touch to our day-to-day operations, acting as a vital link between our clients and our technical teams. Why Youll Love Working With Us: At our company, youre not just another employee youre part of a community that values collaboration, creativity, and growth. We believe in empowering our team, offering you the chance to work with cutting-edge technology while making a real impact for our clients. The Role: In this exciting client-facing position, youll be instrumental in providing exceptional 1st and 2nd line support. Your responsibilities will include: - Prioritizing Support Tickets: Manage and prioritize incoming support requests to ensure timely resolutions. - Resolving Issues: Respond to and resolve a variety of technical issues, providing outstanding customer service. -Setting Up New Equipment: Assist in the setup of new devices and ensure a smooth onboarding experience for clients. - Technical Assistance: Support our clients with servers, LAN/WAN, computer repairs, networks, virus protection, Wi-Fi, and more. - Key Skills & Experience: - A solid technical background with the ability to assist and communicate effectively with non-technical users. - Current IT support experience, ideally in an on-site role. - Comfortable supporting virtualization, backups, MS Exchange, Active Directory, and Office 365. - Familiarity with firewalls, switches, and servers. - CCNA certification is a plus Salary & Benefits: - Competitive Salary: £33,000 - £36,000, based on experience. - Health & Wellness: Benefit from private medical insurance to keep you and your loved ones healthy. - Incentives: Enjoy allowances and bonuses that recognize your hard work and dedication. - Community Involvement: Get paid time off to volunteer for charitable work, making a positive impact in the community. Join Us This is an exciting opportunity to become part of a successful company that embraces the latest technology and values excellence. If youre driven, eager to learn, and ready to make a real difference, we want to hear from you Apply today by sending your CV Note: Please apply only if you have current IT support experience, ideally on-site. Unfortunately, we cannot consider overseas applicants as visa applications will not be accepted.