NGeneration – Leeds, City and Borough of Leeds
Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, with excellent client-facing skills, is required for a well-established company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.
LOCATIONS DEPLOYED
North East, North West, Central, South East & South West (Disclaimer: There will also be UK-wide travel and staying away from home when required).
DUTIES
1. Conduct daily visits to client locations for the purpose of break-fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other pertinent IT equipment in the industry.
2. Travel to client sites to provide on-site equipment swap-out services, minimizing downtime for the client during the replacement process.
3. Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
4. Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary.
5. Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
ALL LEVELS OF EXPERIENCE CONSIDERED
If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT Technical Support, Electronic Equipment Installation, Telecoms or Broadband Engineering, or a similar environment where you have installed, supported, and troubleshot electronic/technical devices/hardware.
SALARY: £27,057 per annum (Including On-Call Supplement)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)
PLEASE NOTE: Candidates will need a Full UK Manual Driver’s License, which is essential for this role.
This role will involve being on the road daily visiting clients, which may involve some overnight stays.
JOB OVERVIEW:
We have a great job opportunity available at nGeneration for a Field Service Engineer / Field Support Technician. This role requires the ability to identify and fix hardware and software issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, as a Field Service Engineer / Field Support Technician, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment.
ABOUT THE COMPANY
nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.
Requirements
Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT Technical Support, Installations, Telecoms / Broadband Engineering, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
Essential requirement: Willingness to travel to client sites daily.
Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.
Experience:
* 1 year of IT support experience (preferred)
* 1 year of EPoS experience (preferred)
Licence/Certification:
* UK Manual Driving Licence (required)
Willingness to travel:
* 100% (preferred)
Excellent communication skills (both written and verbal).
Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card.
Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, we offer a comprehensive range of benefits, including:
* Training: Continuous learning and growth opportunities.
* 28 Days Annual Leave: Generous annual leave allowance.
* Company Events and Team Parties: Exciting company events and team-building activities.
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