Roadside Patrol Team Leader
Apply locations: Wembley, Wood Green, Golders Green, Finchley, Harlesden
Time type: Full time
Posted on: Posted 4 Days Ago
Job requisition id: R-18233
It's an exciting time for us, and we're thrilled to grow our teams. We are looking for people to join as Roadside Patrol Team Leader.
Register your interest now for a role at Green Flag. We are expanding into the North London region in April 2025. If you live in or close to any of the below locations, apply now to avoid disappointment.
* Pinner
* Ruislip
* Uxbridge
* Northolt
* Hayes
* Southall
* Greenford
* Ealing
* Acton
* Stanmore
* Edgware
* Harrow
* Wembley
* Willesden
* Harlesden
* Finchley
* Golders Green
* Wood Green
* North Finchley
* Tottenham
* Islington
* Edmonton
* Whetstone
* Enfield
* Barnet
* Northwood
About us
We're Green Flag, part of the Direct Line Group (DLG), and we've been helping motorists all over the country since 1971. We are an award-winning brand, having recently been named the top breakdown cover provider in the Finder 2022 Customer Satisfaction Awards, independently voted for by consumers.
What you'll do
This is a permanent role with a base salary of up to £42,000 depending on experience, OTE £46-51k, plus an additional 9% of base salary employer contributed pension, plus overtime.
Start Date: April 2025
This role will operate on a 50/50 split of both roadside patrol duties and Team Leader responsibilities, which may change as the role develops. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime.
* Be proactive and efficient in attending, assessing, and repairing customers’ cars within agreed timescales.
* Protect our customers by ensuring to get it right for them in the safest and most secure way.
* Be responsible for day-to-day remote management of a patrol force team.
* Identify opportunities and contribute to maximising roadside revenue opportunities.
* Own, track, and report performance and sustainability metrics to the Area Manager.
* Drive patrol performance and ensure performance metrics are consistently achieved across your team.
* Ensure that safe working practices are embedded at the heart of the Green Flag patrol force.
* Collaborate with roadside area manager to ensure that any payments by the roadside are processed in line with business procedures.
* Complete processes to indicate damage on car and specify steps taken to solve the problem.
* Support the business in achieving Average Claims Cost targets.
* Ensure the best use of resources to meet customer demands and achieve operational metrics.
* Oversee safeguarding of the Green Flag patrol force.
* Oversee the vehicle maintenance of the Green Flag patrol force fleet.
* Process any insurance claims as a result of an accident involving a Roadside Technician.
* Take ownership for all associated people management activities of direct reports.
* Capacity planning.
* Evaluate patrol performance and ensure appropriate performance and sustainability metrics are met for your team.
What you'll need
* Suitable experience and qualifications from within the vehicle repair industry, level 3 or equivalent.
Live and breathe the “People Leadership” qualities within the DLG leadership framework.
Develop effective coaching relationships to support the growth of the patrol force.
Translate business strategy into meaningful direction and priorities for your team.
Collaboration with the Patrol Dispatch Manager to optimise the customer claims journey.
Develop, sustain, and improve relationships across the extended Rescue Leadership team.
Awareness and adherence to all Risk, Governance and HR policies and processes.
Who you'll work with
We embrace our individuality – you'll see it in the way that we think and work. We encourage each other to be the best we can be, no opinion goes unheard, no achievement goes unrecognised.
You will be part of a team of roadside patrol operatives in your region reporting to an area manager.
Benefits
* 9% employer contributed pension
* 50% off home, motor and pet insurance
* Additional optional Health and Dental insurance
* EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car.
* Generous holidays
* Buy as you earn share scheme
* Employee discounts and cashback
* Plus many more.
Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people.
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