CRM Manager
£45,000 - £48,000
Cambridge based, walking distance from Cambridge train station
Hybrid, 3 days onsite, 2 days remote
Are you passionate about driving customer loyalty and revenue growth?
We are working with a D2C ecommerce business going through a period of growth after a successful acquisition. They're looking for a Customer Retention Manager to lead their efforts in transforming customers into brand advocates. In this role, you'll focus on delivering exceptional experiences for our subscription customers while enhancing direct-to-consumer excellence.
Key Responsibilities:
1. Vision & Strategy: Define and lead customer loyalty strategies.
2. Retention Leadership: Champion retention initiatives across teams.
3. CRM Strategy: Develop and manage the CRM strategy and budget.
4. Data & Insights: Lead data-driven insights to personalise communication.
5. Team Management: Oversee and develop your team.
6. Customer Care Integration: Collaborate to enhance the customer experience.
Skills & Qualifications:
1. 5+ years in CRM and email marketing.
2. Expert understanding and hands-on experience of managing CRM platforms, marketing automation and multi-audience communications essential.
3. Experience of database management, database mining, list segmentation and contact targeting.
4. Strong analytical skills and project management abilities.
5. Passionate about customer-centric communications.
If you're a creative thinker with a proven track record in retention and loyalty, we'd love to hear from you! Apply now to join their dynamic team. #J-18808-Ljbffr