Description Senior Support IT Engineer About KX Our mission is to accelerate data and AI-driven innovation with high performance analytics solutions, enabling our customers to transform into AI-first enterprises. KX is trusted by the world's top investment banks & hedge funds, aerospace and defence, life and health sciences, semiconductor, telecommunications, and advanced manufacturing companies. Time series and vector data analytics and management are at the heart of our products, independently benchmarked as the fastest on the market. They help our customers process data at unmatched speed and scale and empower LOB leaders, developers, data scientists, and data engineers to build high-performance data-driven applications and turbocharge their favourite analytics tools in the cloud, on premise, or at the edge. KX technology enables the discovery of richer, actionable insights for faster, better-informed decision making which drives competitive advantage and transformative growth for our customers. KX operates across North America, Europe, and Asia Pacific. Role Overview: As a Senior Support IT Engineer, the successful candidate will be performance and results oriented, possessing a drive and energy to achieve goals in a timely and effective manner and have the ability to manage a helpdesk, ensuring all incidents are completed in a timely manner without breaching SLA. The ideal candidate will be able to ensure timely and accurate communication of all relevant support or project issues, alongside timely escalation of problematic items to line management. Key Responsibilities: Managing the helpdesk to ensure all incidents and requests meet the agreed SLAs Administration and management of SharePoint Online. Administration and management of Active Directory on prem and Entra ID. Work as part of dedicated IT support group who provide server and desktop support services to KX staff at a Global Level Deliver excellent customer experience to the highest standards, while actively contributing to the improvement of IT departmental processes and procedures Manage Windows based IT Services such as email and file sharing delivered via Microsoft technologies such as Windows, Office 365, OneDrive, SharePoint, Teams Provide Desktop support services to all KX staff – local and remote support Ensure that incidents and faults are logged and handled to closure (using JIRA Service Desk), working with colleagues and third-party suppliers to provide a solution Providing monthly incident management reports. Administration of Microsoft Office 365 Tenant Administration of Azure and on prem Active Directory Manage KX Internal telephone systems Provide technical guidance to the individual team members as required Procurement and deployment of IT assets - hardware & software · Manage the implementation of software upgrades Manage the upgrade of Windows OS deployments, servicing and patching Manage the corporate security infrastructure (Anti-Virus, Anti-Spam, Web Proxy, WSUS, CA Policies, DLP policies) Ensure work priorities (project vs. support, planned vs. ad-hoc) are agreed with line management, then effectively communicated and managed within the team Work with your team colleagues to refine, document and implement best practice IT process across KX Requirements: 4 years’ experience supporting ITSM such as JIRA Service Management or similar 4 years’ experience supporting Windows 10/11 based systems 4 years’ experience supporting Microsoft Windows Server 4 years’ experience supporting Active Directory 4 Years’ supporting SharePoint Online. Proven knowledge of Microsoft 365 tenant Proven knowledge of Microsoft Azure, InTune and AD (on prem) Working knowledge of Microsoft office suite, Teams, SharePoint and OneDrive Good inter-personal skills Troubleshooting skills Ability to work on own initiative Teamwork – experience of working in a team Effective communication and excellent oral, written and interpersonal communication skills Flexible attitude – e.g. willing to work outside normal working hours and other locations when required on a temporary basis Location & Workplace Type: Successful applicant must be able to work from our Belfast office 2-3 days per week to provide user support Why Choose KX? Data Driven: We lead with instinct and follow fact. Naturally Curious: We lean in, listen and learn fast. All In: We take ownership, take on challenges and give it our all