We are St Helens Borough Council Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce. Making A Difference as a Contact Cares Advisor in the Adult Social Services Department. St Helens Cares is an innovative approach to delivering Health and Social Care in St Helens; bringing together a wide range of public and community service organisations to work in partnership, with a united goal of improving people s lives and improving the place as a whole. St Helens Borough Council is proud to be part of this partnership. Contact Cares; has streamlined and simplified the way residents access health and social care services from nursing assessment to social care; reablement to audiology, safeguarding to occupational therapy. Contact Cares is also playing a vital role in the response to the Covid-19 pandemic, supporting vulnerable residents to access the relevant services in times of uncertainty and contributing to the local and regional Test and Trace Service. Based at Nightingale House (adjacent to Whiston Hospital), our Contact Cares Advisers (Customer Service Centre) will operate within a multi-disciplinary health and social care setting from 8am to 10pm, 365 days per year, providing support, guidance, signposting and access to services at the first point of contact. Your role will be to provide a prompt, effective and efficient referral and initial assessment service to inbound customer enquiries. You will have experience of working in a customer focussed environment with confident and clear communication skills. You will also be resilient and able to appropriately deal with sensitive, emotive and challenging health and social care matters. You will work on a shift rota which operates between 8am and 10pm, including weekends (4 weeks in 14 weeks) and bank holidays. Working for St Helens Borough Council We will provide you with the necessary training and support including track and trace scripts and processes, adult and children safeguarding processes, system training, non-complex assessment training and much more to enable you to successfully undertake the role. On-going training will be provided as the service continues to develop. We are a strong, resilient Council, that respects and values the individuality and diversity that every employee brings to the Council. We seek to create a positive, open and progressive working environment. We offer attractive salary and relocation package We offer an excellent pension scheme All Council workplaces have been assessed and are operating in accordance with social distancing guidelines. Interested to Find Out More? For an informal discussion please contact Liz Matthews on 01744675338. St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process. Equality & Diversity St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.