1st & 2nd Line IT Engineer Location: Central London Salary: Up to £38,000 DOE Benefits Are you a 1st & 2nd Line IT Engineer looking for your next exciting challenge? Join an innovative, eco-conscious Managed Service Provider that is rapidly growing. With a sustainability-driven approach and a strong client base, this is an opportunity to be part of something special. Why Join? • Fast-growing MSP with an expanding client base • Sustainability-focused – providing eco-friendly IT solutions • Work directly with a Founding Manager experienced in scaling businesses • Diverse and dynamic work environment – no two days are the same The Role: As a 1st & 2nd Line IT Engineer, you will play a key role in onboarding new clients, managing IT support tickets, and delivering exceptional customer service. You will work in a 70% Mac, 30% Windows environment, so strong experience across both platforms is essential. Technical Skills You'll Need: • Windows & macOS – 70% Mac, 30% Windows • Azure AD & Office 365 • Google Cloud – Google Workspace (G-Suite) • Intune & JAMF (MDM solutions) • Cyber Security Best Practices – Bitdefender, IronScales, VPN solutions • Autotask – Experience with this PSA is essential • Datto – Highly desirable, especially BCDR solutions • RMM Exposure – Experience with a Remote Monitoring & Management tool Who You Are: • A 1st & 2nd Line IT Engineer currently working in an IT MSP and looking for an exciting new challenge • A tech enthusiast with a proactive, problem-solving attitude • Passionate about providing top-tier client support in a fast-paced environment If you are ready to take your career to the next level as a 1st & 2nd Line IT Engineer, apply now – you won't be disappointed