This is a 6 Month
Fixed term Contract
Salary – Competitive
Holiday – 28 days holiday
(Pro-Rata)
But there’s more...
* Meals on duty.
* Uniform
offered and dry cleaned.
* Free on-site
parking is available whilst on duty.
* Discounted
employee friends & family rates at Arora Hotels.
* Food and
beverage discounts.
* Christmas
gifts and employee parties.
* Introduce
a friend scheme.
* Cycle 2
work scheme.
* UK
attraction discounts @ Merlin Entertainments.
* Taste
card.
* Life
assurance scheme.
* Wage
stream.
* Employee
assistance programme.
* Arora
star employee recognition.
* Long
service recognition award.
About us...
Luton Hoo is the
quintessential English country house hotel. Befitting a location of such
historical importance. With our 2 Rosette Restaurant and award-winning Adam’s
Brasserie we are committed to delivering hospitality to the highest standard.
Our five-star facilities include 228 unique bedrooms and suites, luxury spa,
18-hole championship golf course, state of the art conference facilities,
shooting school and much more.
A bit about what you
will do...
* To provide the highest quality of customer
service standard with the aim of exceeding expectations at all times, both
operationally and administratively
* To maintain a smart and tidy
appearance at all timed and to comply with uniform requirements.
* To act
as a Sales Person, promoting the image of the Hotel and Country Club at all
times.
* Efficient and satisfactory handling of customer
complaints and avoidance of these complaints by maintaining consistent,
excellent, attentive and timely customer service.
* Provide information and
guidance to prospective customers regarding club facilities, procedures and
prices.
* Ensure that visitors are successfully inducted
into the Club.
* Liaise with Head Greenkeeper and key
departments to coordinate any special events that may require special set up on
the golf course.
* Liaise with F&B, Meetings and Events and
kitchen to ensure event co ordination runs smoothly.
* To ensure the smooth and efficient running of
the Golf shop, promoting Luton Hoo retail products with the highest level of
service delivery.
* Assist in the efficient running and co
ordination of golf days.
* To ensure the required level
of stock is maintained at all times to ensure an efficient service. To ensure regular stock take checks are
carried out and to be proactive in eliminating end of month differences.
* To at all
times exceed expectations and offer a personal and informative service to
enhance the enjoyment of the customer and maximise up-selling opportunities
More about you...
* You will be a highly organized
person with a keen eye on the details
* A passion and knowledge of
Golf
* Experience working in a
similar role
Grow with us...
We are growing rapidly and with growth comes
advancement opportunities. Being part of the Arora group there are exciting
opportunities for career progression and development across our properties and
brands