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Service Desk Consultant (London), London
Client:
Fitch Solutions
Location:
London, United Kingdom
Job Category:
Consulting
EU work permit required:
Yes
Job Reference:
1bb04fa87466
Job Views:
62
Posted:
22.01.2025
Expiry Date:
08.03.2025
Job Description:
Service Desk Consultant
Fitch Group is currently seeking a Service Desk Consultant based out of our London office (contractor role).
The Fitch Group Service Desk is a fast-paced, diverse, and exciting team that provides IT support to over 5,500 Fitch Group users globally.
What We Offer:
1. Exceptional chance to grow and thrive through opportunities uncommon in scale and scope.
2. High-achieving diversified team.
3. Excellent exposure to the latest technology.
We’ll Count on You To:
1. Provide high-quality support by answering calls and tickets directed to the Global Service Desk.
2. Respond to and resolve requests within the specified time frame as logged in the ticketing system.
3. Work with co-workers to increase knowledge across the Global Service Desk team.
4. Develop own technical knowledge to improve ability to resolve requests.
5. Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails.
6. Have a strong eye for detail and an ability to follow procedures.
What You Need to Have:
1. Experience supporting Microsoft products such as Windows 10 and Office 2019/365.
2. Experience with supporting laptops/MFD and video conferencing equipment.
3. At least 2 years of experience in a fast-paced Service Desk environment.
4. Excellent communication skills, both verbal and written.
What Would Make You Stand Out:
1. Experience with Windows 11.
2. Experience with Mac iOS.
3. Experience supporting VIP users.
This is a 6-month FTC role, on-site in London, 5 days per week.
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