The Opportunity
An opportunity to join one of the market leaders in professional support services in Europe has arisen due to new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to manage their own business area, including P&L, and take direct control of their team, client relationships, results, and H&S responsibilities such as COSHH, BICS, and IOSH. This is an opportunity to join an international brand that values its people and offers career and personal development.
The Package
* £32,000 basic
* Uncapped commission
* Car Allowance
* 35 days holiday per year (including bank holidays)
* Home-based and flexible hours
The Territory
Bathgate, Livingston, Broxburn, Falkirk, Stirling, Grangemouth, Rosyth, Dunfermline, Kinross, Kirkcaldy, Glenrothes, and Perth areas.
Main Responsibilities of a Contracts Manager
* Managing contract/site operations with 70-75 cleaning staff
* Ensuring service delivery specifications are implemented and adhered to
* Regular client liaison: planning and executing visitation programmes to monitor standards and satisfaction via the Quality Service Level Indicator/ECAT procedures
* Addressing client queries and complaints promptly and effectively
* Controlling the financial performance of each contract within budget
* Maximizing business within each contract by identifying extension opportunities and additional services
* Supporting the sales team as required
* Ensuring adequate supplies are onsite
* Recruiting, inducting, and training new staff
* Resolving disciplinary and grievance matters according to company policies
* Providing guidance, coaching, and training to managers and supervisors
The Person
* Experience managing multiple commercial cleaning accounts
* Strong management style with experience in recruitment, onboarding, training, and development
* Passionate about people
* Health and Safety qualification or experience in this area
* Client liaison and presentation experience
* Full clean driving license
Why Work for Us
* Ethical business committed to reducing environmental impact and resource use
* Equal opportunities employer promoting diversity
* Innovative approach to the employee journey
* A purpose-driven set of values fostering shared responsibility and a family-like environment
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