Customer Support Administrator - Call Centre Support Coordinator - Contact CentreOffice-based in Stoke-On-TrentStarting Salary £24,570, Mon - Fri, 8:00am - 4:30pm (37.5 hours per week), wicked benefits (see below!)We need organised, detail-oriented people who are passionate about helping others.Work for a fantastic business that offer training, support and progression! Build a career!Demi @ Duval has all the info! Get in touch! We’re looking for a Customer Support Administrator to join a friendly and collaborative team of administrators in Stoke-On-Trent. You’ll handle customer communications through emails and letters, supporting the busy contact centre and ensuring fair resolutions for a wide range of customers. If you thrive on accuracy, enjoy problem-solving, and have excellent written skills, this could be the perfect role for you! The Role: Handle all customer correspondence via email and letter, providing tailored responses to guide customers on their road to financial recovery Support the contact centre with your excellent problem-solving skills Work collaboratively with your team, sharing best practices and learning from one another Manage your own workload efficiently, meeting targets and maintaining high standards of accuracy Play an active role in resolving customer queries, ensuring clear communication and effective outcomes Skills & Experience: Passionate about helping others with a positive and friendly attitude Ability to be assertive yet compassionate when assisting customers Exceptional attention to detail and strong written communication skills Self-motivation, resilience, and a target-driven mindset Proven experience in a customer service or administration role. Wicked Benefits: Competitive bonus scheme Up to 35 days holiday (including bank holidays) Employee awards, incentives, and amazing social events Pension scheme, mental health support, and free onsite parking Access to perks like gym membership contributions and free tea and coffee Casual dress code and paid volunteer days - 2 days a year Enhanced family leave policies and long service awards Free annual eye tests, contribution to prescription glasses, and dentist-on-demand. Fantastic customer support role, speak to Demi for more information!