Customer Service Advisor – Cheetham Hill & Salford Quays sitesWhat you will doPlease note this role requires a rotating shift pattern of 2 days/2 nights/4 days off.Based in one of our Customer Monitoring Centres in Manchester, you will be the first point of contact for our customers. Whether handling account queries, providing technical support, or responding to live monitoring needs, you will build strong relationships and take full ownership of every enquiry. As part of an expert team, you will receive continuous training, cross-skilling opportunities, and career progression support, empowering you to build a rewarding future with a leading brand in a secure and growing industry.What we offerComprehensive benefits package, including pension, life assurance, employee discounts, and employee assistance programOutstanding product and on-the-job training with extensive resourcesA supportive and collaborative team environmentCareer progression opportunities through various pathwaysA strong focus on safety through our Zero Harm policyAccess to our business resource groupsHow you will do itFollow a rotating shift pattern: 2 days (7 am–7 pm), 2 nights (7 pm–7 am), followed by 4 days offHandle live alerts from customers’ security and fire systemsLiaise with Police and Fire Control when necessaryManage customer service calls, ensuring adherence to company proceduresProvide operational advice to customers regarding their security systemsSchedule engineer visits and coordinate with customers and engineers on appointmentsInput accurate information into computer systemsAttend all required company training sessionsMaintain customer confidentiality at all timesWhat we’re looking forRequired:A customer-focused mindset with a proactive attitudeAlignment with our company valuesStrong ambition and a willingness to learn—extensive experience isn’t essential, as we support employee developmentExcellent telephone manner and strong attention to detailFluent spoken and written English, with IT literacyPreferred:Previous experience in a contact centre or customer service environmentJoin us in delivering exceptional service and making a real impact in a growing industry!#LI-MS2#LI-Onsite