About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com Project Role :Infra Tech Support Practitioner Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Management Level :8 Work Experience :8-10 years Work location :Bengaluru Must Have Skills : Good To Have Skills : Job Requirements : Key Responsibilities : 1 Install/migrate/maintain OS and ISV products 2 Support system maintenance3 Analyze, report performance issues Upgrade capacity 4 Manage user access with RACF or similar tool 5 z/OS Unix administration6 SMF, WLM, catalog, IODF management7 Vendor co-ordination8 Maintain DASD/Tape units, SMS config ACS routines 9 Report, analyze improvise storage availability10 Manage backup/restore11 Support PPRC, XRC, Flashcopy services 12 Troubleshooting, Incident/Problem management13 DR support Technical Experience : 1 Knowledge of z/OS functions, high level knowledge of architecture and hardware 2 Thorough knowledge of all tools and technologies used in Mainframe Storage 3 Thorough knowledge of using JCL, IBM ISV Utilities used for Storage management4 Knowledge of SMP/E and software installation5 Overall knowledge of other support areas like Database, Middleware, Communication and Network Professional Attributes : Technical Competency Problem-Solving Skills Communication Skills Honesty Work Ethic Flexibility Loyalty Determination and Persistence Ability to Work in Harmony with Co-Workers Willingness to improvise knowledge and add to skills Educational Qualification : Bachelor of Computer Engineering/Science Bachelor of Science IT specialization 15 years of full time education