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Job Description
Boost your expertise by navigating intricate Human Resources (HR) challenges and shaping new processes. Here, your knack for analysis and keen eye for detail will redefine client experiences.
As an Advisor within Reasonable Adjustment and Leave Of Absence team, you deliver a best in class, simplified, and personalized experience to current employees in support of their HR needs. You will interact with all employee types at various levels on a range of topics and/or issues requiring strong attention to detail, thoughtfulness, and empathetic support. You will adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.
This position might require to work flexible hours Monday through Friday and occasionally on weekends.
Job Responsibilities
* Communicate with employees verbally and in writing to resolve specialized or complex inquiries that may require extended support to provide end-to-end resolution.
* Initiate interactions with other HR and/or firmwide teams to successfully resolve inquiries.
* Complete all call and case tracking actions needed to document interactions.
* Process HR related transactions/activities to provide an exceptional customer experience accurately and timely.
* Meet service level, quality, and productivity metrics as outlined on scorecards.
Required Qualifications, Capabilities, and Skills
* Relevant experience in HR service or Product roles or equivalent.
* Demonstrated active listening, probing, and reading comprehension skills.
* Demonstrated communication and interpersonal skills, with a customer obsessed mindset.
* Proven ability to summarize key findings and present concepts to various audiences, from Specialists to Senior Leaders.
* Demonstrated analytical skills, including attention to detail, high level of accuracy, and problem solving.
* Proven ability to multi-task in a fast-paced environment, adapt to change, and meet deadlines.
* Demonstrated proficiency with Microsoft Office suite and HR Systems (ServiceNow, etc.).
Preferred Qualifications, Capabilities, and Skills
* Working knowledge of reasonable adjustments process including Occupational Health.
* Working knowledge of sickness leaves and applicable labor laws.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
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