Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA
Description
Job Summary:
Supervisory Responsibilities:
* None
Duties/Responsibilities:
* Responsibilities and essential job functions include but are not limited to the following:
* Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
* Maintains a calm demeanor during periods of high volume or unusual events to keep the store
operating to standard and to set a positive example for the shift team.
* Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
* Communicate information to the manager so that the team can respond as necessary to create the third Place environment during each shift.
* Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
* Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
* Delivers legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer.
* Discovers and responds to customer needs.
* Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
* Maintains a clean and organized workspace so that partners can locate resources and products as needed.
* Provides quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards.
* Follows health, safety, and sanitation guidelines for all products.
* Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
* Maintains regular and punctual attendance.
Minimum Education and Experience Requirements:
* High School Diploma
* Self-starter with an open mind, positive nature, and enthusiasm.
Certifications, Licenses, and/or Registrations:
* Gaming license/registration as required by jurisdiction(s).
Knowledge, Skills, and Abilities:
* Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
* Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
* Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security, with or without reasonable accommodation
* Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
* Meets required dress code
* Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, the quantity of ingredients, or substituted ingredients
* Available to perform many different tasks within the store during each shift
Physical Requirements:
* Prolonged periods of sitting at a desk and working on a computer.
* Must be able to lift up to 35 pounds at times.
* Ability to work flexible shifts and days of the week, including holidays.
* Must be able to work in a loud, bright, and/ or smoky environment
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