Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth. Where we are now: We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX. Where we’re going: Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone. Come be a part of making our dream of easier and faster healthcare a reality The Opportunity As HeliosX continues to grow and scale the operations systems infrastructure is being developed and invested into at speed. Therefore we are looking to find a system super user to own the operational system processes on behalf of the HeliosX pharmacy operations group. We are looking for an established system superuser to manage data manipulation, configuration changes, and troubleshooting within those systems, essentially acting as a power user with extensive privileges to manage and optimise its operations. This will need an extensive understanding of the operational system's features, functions, and technical nuances, including database structures and workflows. This is a full time, permanent role. The successful candidate will have a hybrid working arrangement. What you'll do Modifying system settings and parameters to optimise performance and align with business needs. Understand overall business data architecture and flow in order to be able to improve, refine data sources and or system to system handover points. Manage and optimise data workflows, implement transformations, and conduct thorough verification processes to maintain system data integrity and accuracy. Seek opportunities to improve end to end processes or efficiencies across operational systems and processes. Collaborate with business units to identify software solutions that improve operational efficiency and business processes. Provide proactive recommendations for improvements based on software performance and user feedback. Ability to identify and resolve complex issues within the system, often requiring in-depth analysis of data and system behavior. Set up and troubleshoot new users, manage issues and escalations and provide coaching / guidance as required. Manage levels and access controls / rights within the systems depending upon levels and job role requirements. Keep abreast of latest development and releases of systems used within HeliosX and provide a conduit into the business for this information. Providing structured and ad hoc guidance / training to other users on how to effectively utilise the system. What you'll bring to HeliosX 3 years as a systems super user. Ideally within an ERP system or WMS system Managing a new system integration and or regional / functional expansion of a complex system Experience of working within a start up or scale up business is desirable SOP writing and training development experience across an operational setting Track record of successfully working with and influencing a range of stakeholders Experience reporting to senior management Excellent communication skills Sage X3 or other ERP systems expert Zendesk, Warehouse Management Systems (WMS), courier management systems, such as MetaPak, Sorted, Consigner (CMS) A keen eye for detail, influencing others to ensure adherence to agreed processes and standards Ability to work with minimal resource and at times, independently to create and deliver improvements Strong data analysis skills with the ability to confidently report progress to stakeholders Advanced Excel / GoogleSheet, SQL, Power BI skills Life at HeliosX At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions Aside from working with our all-star team, here are the other benefits of coming on board: Generous equity allocations with significant upside potential 25 Days Holiday ( all the usual Bank Holidays) Private health insurance, along with extra dental and eye care cover Pension scheme Enhanced parental leave Cycle-to-work Scheme Electric Car Scheme Free Dermatica and MedExpress products every month, as well as family discounts Home office allowance Access to a Headspace subscription, discounted gym memberships, and a learning and development budget