We are looking for an experienced Fulfilment Manager to join our Manchester site. This is a newly created position to serve as the central point of leadership for our pharmacy operations in Manchester. You will oversee and optimise the order fulfilment process, from prescription receipt to order collection, and be responsible for safe and efficient operations, team coordination, and overall delivery of the prescribing, dispensing and warehouse teams.
This is a full time, permanent position based in our Manchester site. You’ll have 3 direct reports, who are responsible for the prescribing, dispensing and warehouse teams, and you’ll report into the Head of Fulfilment.
The Job
On a day-to-day basis, you’ll be involved in the following:
1. Oversee all pharmacy operations and ensure orders are fulfilled OTIFIQ
2. Coordinate activities between different pharmacy areas, including dispensary, prescribing, and warehouse operations
3. Implement and maintain efficient fulfilment processes and standard operating procedures (SOPs)
4. Handle escalated issues and liaise with other departments and external stakeholders
5. Ensure compliance with health and safety regulations, pharmacy laws, and company policies
6. Foster a positive and high-performing work environment
7. Implement, monitor and optimise pharmacy processes and performance metrics
8. Ensure proper inventory management and stock control
The Person
Ideally, we’re looking for someone with the following:
1. Experience in fulfilment
2. Experience in pharmacy is desirable but not essential
3. Excellent team management skills
4. Strong understanding of fulfilment processes, inventory management, and logistics
5. Quality and safety focus
6. Experience with change management and process improvement
7. Fully DBS compliant
And in joining Phlo, you’ll receive:
1. Salary between £40,000 and £50,000
2. Opportunity to join a high-growth, innovative company and very friendly team
3. Regular collaboration with other teams in the business (product, engineering, design) to continually shape and enhance our services
4. 25 days annual leave plus bank holidays
5. An extra day of annual leave for every complete year of service up to 5 extra days
6. An extra day off for your Birthday every year to prolong the celebrations
7. Pension scheme – 5% employer contribution
8. Share options scheme to benefit from our future success
9. Bereavement Leave policy covering family, friends, pets, and miscarriage
10. Enhanced Maternity, Paternity and Adoption Pay after 1 year of service
11. Charity Day to support a cause that’s important to you
12. Dependent leave to take care of the people that rely on you
13. 8 x free professional counselling sessions to support your mental health
14. Perkbox membership for discounts and points
15. £500 Employee Referral Scheme
These are our current benefits and they’re likely to grow as we do.
Interested? Apply now. Closing date is 28.01.25 but please note advert may close early depending on application volume.
About Phlo
Phlo Digital Pharmacy is an online pharmacy aiming to empower patients by giving them full control of their healthcare. Using our app, patients can manage, order and track their prescriptions and benefit from same-day, real-time deliveries. Phlo Connect is our marketing leading integrated pharmacy infrastructure platform. Phlo Clinic is our recently launched service enabling patients wanting certain treatment (such as hair loss and weight management) to get medication prescribed and dispensed for them in a safe and convenient way.
It’s an incredibly exciting time for Phlo as we scale up rapidly. By joining the team, you will have an opportunity to grow our company and enhance our products from day one.
To deliver great service to Phlo’s patients we're building a company that’s reflective of their diversity. We’re an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.
For more information about Phlo visit: www.wearephlo.com, www.phloconnect.com or check out our socials and Trustpilot reviews!
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