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Employer: Unilever
Location: Kingston Upon Thames, England, United Kingdom
Salary: Competitive
Closing date: 22 Mar 2025
Sector: Sales and Business Development
Role: Manager
Contract Type: Permanent
Hours: Full Time
JOB TITLE:
Ice Cream Ocado Account Manager
ABOUT ICE CREAM:
Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability, we have 35 brands, including 3 one billion Euro brands (Magnum, Wall's, Ben & Jerry's), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products.
JOB PURPOSE:
The shift from physical stores towards online ecommerce and new related e-business models is exploding exponentially. With today's consumers subscribing for 'convenience' delivered straight to their home, the rise of disruptive start-ups is altering the digital commerce landscape and evolving how we work with our retailers to serve consumers. The development of new digital capabilities and skills to stay competitive in this space is business critical for the Ice Cream business to continue to lead in this digitally enabled world.
KEY RESPONSIBILITIES:
* Build strong and sustainable customer relationships.
* Negotiate effectively with your customer, e.g., to agree trade terms, trade funding, and counterparts according to the Ice Cream strategy on your categories.
* Develop and deliver the customer strategic business plan for Ice Cream, working closely with Category Managers and Brand teams.
* Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored.
* Manage the launch of new products with customers, e.g., selling in the new product, providing samples and launch plans.
* Ensure effective online activation of media.
* Manage the customer P&L for Ice Cream and the overall level of customer investment.
* Manage in-month Ocado performance vs forecast.
* Work with the Commercial Executives to manage accruals and pricing accurately and efficiently.
* S&OP Forecasting.
* Business Planning, sales updates, online media tracking, price claim management, etc.
* Delivery of required admin for the customer with support from the Commercial Executive - pricing, rebates, NLF, promo proposals.
* Manage Ice Cream's day-to-day relationship with Ocado.
* Accountable for the long-term growth plan.
ALL ABOUT YOU
SKILLS:
* Demonstrate commercial rigor and be passionate about all aspects of leading your portfolio to competitive growth.
* Lead the Customer/Ice Cream relationship, driving growth via strategic alignment and negotiation.
* Drive the JBP and deliver our strong growth ambitions.
* Leverage our brands to deliver new and exciting portfolio innovation and media activation.
* Be at the centre of the ecommerce conversation as we set Ice Cream up to lead in a digitally enabled world.
EXPERIENCES & QUALIFICATIONS:
* Customer management experience.
* Prior commercial experience and exposure to P&L, ideally previous experience within a CAM role.
* Experience managing complexity.
* Evidence of strong judgement, drive, and influence is a must.
* An interest in ecommerce & the channel dynamics.
* Passion for all things digital.
LEADERSHIP:
* Accountability & Responsibility.
* Consumer and Customer Focus.
* Bias for Action.
* Building Talent and Teams.
* Agility & Adaptability.
What we offer:
Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.
Company:
Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you’re having in the work you do - every small thing counts. The personal contribution you make means you feel good about what you do and proud that you have a career with a higher purpose.
Our policies & flexible working:
At Unilever, we have a range of market-leading, family-friendly and flexible working policies, which enable our employees to balance their day-to-day responsibilities.
Our ambition: unlocking talent through disability inclusion
Removing the barriers facing people living with disability is a priority for our business. It isn’t just the right thing to do – we believe that creating equality of opportunity will unlock a huge pool of talent.
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