Customer Service Representative Gloucester Fish Insurance Full time Permanent
Fish Insurance are looking for Customer Service Representatives to join their growing team. Fish is one of the biggest disability and independent living specialists in the UK and our team is built around individuals who have a passion for customer service and enjoy spending time talking to their customer’s ensuring they are well looked after and understand the product they are purchasing. Every policy we offer has been designed to meet the unique requirements of our customers.
Our office is based in the centre of Gloucester and is accessible by car or bus. For those looking to travel by car, we have car parking. Opening times are 9am - 5.30pm Monday to Friday.
The Role
1. Making a positive impression with customers whilst offering them suitable insurance products that reflects their needs
2. Contacting new and existing customers offering our products and services to aid retention and customer satisfaction
3. Ensuring that you are maximising every opportunity you have to sell our great products to our customers
4. Liaising with customers sensitively and at all times an awareness that you are dealing with vulnerable customers.
5. Follow the rules and regulations as set out by the Financial Conduct Authority
Candidate
6. A passion for customer service
7. Ability to build a rapport with lots of different types of customers
8. Excellent communication skills - both verbal and written
9. Being a team-player: our success is not only based on individual efforts, but working efficiently as one team
10. Confidence to manage your workload and any issues professionally and calmly
11. Embrace and support our culture
12. Minimum 5 GCSE, Grades A-C including English and Maths, degree level preferred.
13. Computer Literate
Further information
As well as a competitive salary we offer the following benefits -
14. Competitive holiday allowance with the annual option to buy additional days
15. Death in Service benefit of x4 salary
16. Company pension scheme
17. Very generous maternity and paternity leave packages
18. A flexible benefits package which allows you to add additional benefits to your overall package
19. Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
20. Referral schemes
21. Discounted rates on PIB products
22. We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
23. We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
24. PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
25. Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
26. PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.